1. zach007's Avatar
    Not sure what is happening but it won't vibrate even with vibrate selected as the only option for notifications. I have it on normal now and it rings but I really need it to vibrate. Am I missing something?
    02-11-17 08:01 PM
  2. DaFoxGrey's Avatar
    Not sure what is happening but it won't vibrate even with vibrate selected as the only option for notifications. I have it on normal now and it rings but I really need it to vibrate. Am I missing something?
    Check to see if your Customize App Notifications are overriding your Profiles.
    • In Settings/Notifications, tap Normal.

    Make sure Vibrate is turned on, do you see a " * " next to the word Vibrate?
    If so, there is an app or group of apps that have it turned off under Customize App Notifications.
    Tap Customize App Notifications and look for " * " in the list of apps and services, tap those to get into the custom settings.

    If all looks OK in Notifications, then check to see if your vibration motor is defective.
    • Download, install, BlackBerry Virtual Expert (BBVE) from BlackBerry World (Free, made by BlackBerry)
    • Launch and select Choose A Test and scroll down to Vibrate.
    • It will start the vibrate motor and stop it when you tap Pass or Fail.

    Tap Pass if it vibrates.
    If you get no vibrate, then tap Fail.
    On fail, there is a hardware issue.
    02-12-17 07:05 AM

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