04-16-15 12:28 PM
37 12
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  1. preeti111's Avatar
    is this gap the normal ? please guys help me out...this thing annoys me a lot when I see all the dust getting accumulated in the gap...also the light bleed, especially on the left side of the toolbelt. I am also facing double typing issue...repeatedly with the letter E the most. what should I do... should I go to customer care? I am afraid of all the hassle i will have to go through and even after that who knows if they will replace it or just repair it.please advice me what I should be doing ? I see no problem in the functioning of the phone so far.
    Is this normal ? ?-2015-04-14-196.jpg
    Is this normal ? ?-2015-04-13-194.jpg
    Is this normal ? ?-2015-04-14-195.jpg

    Posted via CB10
    04-14-15 04:31 AM
  2. thymaster's Avatar
    I don't see it. The pictures are so blurry. Where did you buy it and how long ago?

    Long live Blackberry.
    04-14-15 04:48 AM
  3. preeti111's Avatar
    2.5 month ago, from India. have taken pics in dark to capture the dust and the gap.

    Posted via CB10
    04-14-15 04:52 AM
  4. thymaster's Avatar
    If it's a noticeable gap and collecting dust heavily then that is not normal. BlackBerry production line have been known to have poor quality controls. If it bothers you that much then warranty it.

    Long live Blackberry.
    04-14-15 05:05 AM
  5. eji930's Avatar
    is this gap the normal ? please guys help me out...this thing annoys me a lot when I see all the dust getting accumulated in the gap...also the light bleed, especially on the left side of the toolbelt. I am also facing double typing issue...repeatedly with the letter E the most. what should I do... should I go to customer care? I am afraid of all the hassle i will have to go through and even after that who knows if they will replace it or just repair it.please advice me what I should be doing ? I see no problem in the functioning of the phone so far.
    Click image for larger version. 

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    Posted via CB10
    With that much gap you should have returned the device

    Sent from my: SM-N910T/SQC100-4 PIN:2BFE4937 T-Mobile 4G LTE Facebook.com/UnFazedRebel
    04-14-15 05:09 AM
  6. Paul Collins4's Avatar
    Yep contact your point of purchase for warranty replacement

    PassportSQW100-1/10.3.*.****
    04-14-15 07:53 AM
  7. preeti111's Avatar
    Is this normal ? ?-2015-04-14-198.jpg
    Is this normal ? ?-2015-04-14-197.jpg

    pics taken under normal light....and I have a matt screen guard on.....the above pics were taken in dark,thats when the gap and the dust gathering in there annoys me a lot as I can clearly see it when it's dark.

    Posted via CB10
    Attachment 347419
    Last edited by preeti111; 04-14-15 at 09:18 AM.
    04-14-15 09:01 AM
  8. slagman5's Avatar
    Click image for larger version. 

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    pics taken under normal light....and I have a matt screen guard on.....the above pics were taken in dark,thats when the gap and the dust gathering in there annoys me a lot as I can clearly see it when it's dark.

    Posted via CB10
    Attachment 347419
    Are these taken with a Bold 9900? How come the camera never focuses?

    Posted without the aid of AutoCorrect with my physical keyboard via CB10
    raino likes this.
    04-14-15 10:15 AM
  9. Leo pard's Avatar
    Even so theirs always the option to enhance the pictures, when editing in the album.

    Posted via CB10
    04-14-15 11:10 AM
  10. preeti111's Avatar
    no,taken from auto focus camera

    Posted via CB10
    Attachment 347433
    04-14-15 11:13 AM
  11. slagman5's Avatar
    no,taken from auto focus camera

    Posted via CB10
    Attachment 347433
    Maybe it's too close or something, I don't know...

    Posted without the aid of AutoCorrect with my physical keyboard via CB10
    04-14-15 11:50 AM
  12. jas1978's Avatar
    Are these taken with a Bold 9900? How come the camera never focuses?

    Posted without the aid of AutoCorrect with my physical keyboard via CB10
    Lol. That's what I was thinking. I think they come out that way because OP is taking the photo in the dark and too close. The camera doesn't have time to focus when taken in the dark and too close to the subject.

    Posted via CB10
    04-14-15 11:55 AM
  13. jaycnchacko's Avatar
    I really feel you need to post a better photograph!

    Posted via CB10
    04-14-15 12:47 PM
  14. Taigatrommel's Avatar
    The pics still are pretty bad however I think I at least get an idea about the gap being pretty bad too.

    Nonetheless and as already stated in the other thread: If it really does bother you, and it seems so otherwise you wouldn't go through all the trouble trying to take photos and uploading them here, you should simply go ahead and get a replacement. Seriously you sound worried and disappointed regarding the build quality of your newly purchased device. You paid quite a bunch of money and if you aren't satisfied with what you got - change it, send it back and as for a replacement. Otherwise it'll bug you forever.

    Posted via CB10
    04-14-15 12:59 PM
  15. jaycnchacko's Avatar
    Though the photographs are not so clear, I feel If it is irking you as much, might as well get the device replaced.

    The sooner, the better chances of the retailer providing a replacement device


    Posted via CB10
    04-14-15 01:26 PM
  16. preeti111's Avatar
    what do i do.....every pic comes out blurry with my auto focus cam can u guys who feel their classic does not havee any such gap,post some of the pics of their phone so that I can atleast compare mine with theirs and take the final call... I am afraid to go through all the hassle of getting the replacement only to have got back a worse device many people have shared such experience on CB already.

    Posted via CB10
    04-14-15 01:43 PM
  17. preeti111's Avatar
    guys...I am sorry if I have been bothering u....am new to CB and blackberry and I feel u guys are doing a commendable job of helping out eeach other...as many of u complained about blurry pics and not being able to give proper suggestions due to my pathetic auto focus cam of an old phone,here I tried to capture some fresh pics from my 3 mp tab cam...I feel these pics have come out lil beetter than those i posteed previously...so I request u once more to have a look at these pics and suggest me what I should be doing..I have matte screen guard on my screen..also I am facing double typing issue..esp with E the most.
    Is this normal ? ?-20150415_134847-1.jpg
    Is this normal ? ?-20150415_134851-1.jpg
    Is this normal ? ?-20150415_134855-1.jpg
    Is this normal ? ?-20150415_134843_edit.jpg
    Is this normal ? ?-20150415_135415.jpg
    Is this normal ? ?-20150415_135426-1.jpg

    Posted via CB10
    04-15-15 04:57 AM
  18. Taigatrommel's Avatar
    Thanks for the new pics, I downloaded two of them and adjusted brightness a bit and I can now see the gap or rather "canyon" between screen and toolbelt. I would've sent the phone back before even booting in up, the space between screen and belt is just waaaay too large to be tolerated.

    Posted via CB10
    04-15-15 05:29 AM
  19. preeti111's Avatar
    oh god....is it that bad ? and did u see the screen guard ? my screen is sort of lil raised above the toolbelt. should I go to BB service station ? will they eveen consider this issue strong enough to give me the replacement ?

    Posted via CB10
    04-15-15 07:25 AM
  20. Madhuchandran's Avatar
    It looks like a manufacturing flaw. Try for replacement.

    Posted via CB10
    04-15-15 08:26 AM
  21. Taigatrommel's Avatar
    It still is hard to see to be honest, pictures are still blurry and I hope that screen protector didn't fool me. For comparison reasons, here is a picture of my Classic. Keep in mind there is a tempered glass protector installed. Also try doing the paper trick: If a (thicker) piece of paper fits easily between screen and toolbelt, the gap would be too large for most people. On my Classic this is only the case on the far right side right at the bezel.
    Is this normal ? ?-20150415154242.jpg

    Posted via CB10
    04-15-15 08:43 AM
  22. preeti111's Avatar
    thanks for posting the pic, yes I cant get the correct idea due to the tampered glass protector....am new to BB, till now I was not even aware that this gap should be considered a flaw though it used to bother me in dark as I could see the dust getting accumulated in there...but it's only after my E double typing issue getting worse is what compelled me to check the CB forums for this issue and that's when I cam across this gap thread..I have matte screen guard on whic is slightly abovee above the bottom of the screen..so that's the possiblity that the gap might seem larger than what it actually is...is there anyway we can upload the video? well I really am enjoying using my classic but and I don't want to go through all the hassle of getting it replaced and such procedures take forever in India so I don't know what I should be doing...I would definitely try the paper trick and report back....double typing is also getting worse by each passing day....is this a software issue ? can it get worse with time ?

    Posted via CB10
    04-15-15 09:12 AM
  23. preeti111's Avatar
    ur buttons look quiet good...mine have started chipping off,epsecially on the toolbelt.

    Posted via CB10
    04-15-15 09:49 AM
  24. preeti111's Avatar
    no,its not as thick where a THICK paper can get it but I tried a thin paper and the paper could slide in at the left side where the gap or the raised screen feels more prominent compared to the right side and from this left side,i do see some..very lil light bleed at night which unfortunately my cam could not capture.

    Posted via CB10
    04-15-15 10:54 AM
  25. preeti111's Avatar
    It still is hard to see to be honest, pictures are still blurry and I hope that screen protector didn't fool me. For comparison reasons, here is a picture of my Classic. Keep in mind there is a tempered glass protector installed. Also try doing the paper trick: If a (thicker) piece of paper fits easily between screen and toolbelt, the gap would be too large for most people. On my Classic this is only the case on the far right side right at the bezel.
    Click image for larger version. 

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    Posted via CB10
    waiting for ur reply and all others who could help me.

    Posted via CB10
    04-15-15 10:55 AM
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