1. Matt Beyea's Avatar
    I have tried several times to get the latest bbm update, it downloads quickly with no problem but when it goes to install I get an error message. I've tried the usual rebooting the device with no joy on next attempt. Please help!

    Posted via CB10
    07-12-15 06:15 AM
  2. kbz1960's Avatar
    What phone? How much free space do you have?
    Cong Tuan Nguyen likes this.
    07-12-15 08:26 AM
  3. Matt Beyea's Avatar
    It's the BlackBerry classic, I have 7 out of 16 Gbs used up on the device, so should be plenty!

    Posted via CB10
    07-12-15 12:10 PM
  4. JAS0NB0URNE's Avatar
    I have tried several times to get the latest bbm update, it downloads quickly with no problem but when it goes to install I get an error message. I've tried the usual rebooting the device with no joy on next attempt. Please help!

    Posted via CB10
    What is the error message?

    Posted with my  Classic
    07-12-15 01:35 PM
  5. Matt Beyea's Avatar
    It just says "installation error"..... I know, pretty vague, and pretty frustrating for me.

    Posted via CB10
    07-13-15 01:29 PM
  6. kbz1960's Avatar
    Can you try on your computer?

    https://appworld.blackberry.com/webs...s-9530&lang=en
    07-13-15 01:35 PM
  7. Matt Beyea's Avatar
    Tried this again...Same problem but this time it says Error, app is on IT policy disabled list.

    Posted via CB10
    07-13-15 04:07 PM
  8. Matt Beyea's Avatar
    Anybody?

    Posted via CB10
    07-14-15 01:46 PM
  9. JAS0NB0URNE's Avatar
    What OS? What carrier?

    Posted with my  Classic
    07-14-15 02:40 PM
  10. kbz1960's Avatar
    Sounds like you're on a BES and they have blocked it.
    07-15-15 02:27 PM
  11. Matt Beyea's Avatar
    I'm with telus (Canada) Forgive me what is BES?
    07-16-15 06:06 PM
  12. Matt Beyea's Avatar
    Ok so I've discovered what a BES is, how do I get them to unblock a bbm update? I'm guessing I have to call my carrier. It's a corporate plan with my company but it's my personal BlackBerry.


    Posted via CB10
    07-16-15 09:49 PM
  13. Uzi's Avatar
    Ok so I've discovered what a BES is, how do I get them to unblock a bbm update? I'm guessing I have to call my carrier. It's a corporate plan with my company but it's my personal BlackBerry.


    Posted via CB10
    You have to call your IT administration to allow it

    BlackBerry -Secured to the Core | CB MOD
    07-16-15 10:00 PM
  14. Matt Beyea's Avatar
    Called my carrier and they are baffled by it....they say they r looking into it. Not holding my breath on a solution. My BlackBerry classic is my personal phone, yes I have a corporate rate given to me due to the company I work for but it's not a "corporate phone". I have no secure company email on it or anything like that. I also asked if it was a "recycled phone" sold to me as a brand new one but they assure me it isn't. Weird situation here apparently....frustrating!!

    Posted via CB10
    07-17-15 01:19 PM
  15. gwsharp's Avatar
    I'm having the exact same issue. Its a personal phone through Verizon.
    10-16-15 11:36 AM

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