1. nu2bb2013's Avatar
    When a call comes in shows a music note and makes no sound the sound works on the phone but the ringer shows mute not a sound on incoming calls help

    Posted via CB10
    07-11-15 01:11 PM
  2. The Big Picture's Avatar
    When a call comes in shows a music note and makes no sound the sound works on the phone but the ringer shows mute not a sound on incoming calls help

    Posted via CB10
    Can you take a screen shot of your notification settings?

    Posted via CB10
    07-11-15 01:21 PM
  3. nu2bb2013's Avatar
    Yes
    My new blueberry won't ring-img_20150711_112509.jpg
    Click image for larger version. 

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    Posted via CB10
    07-11-15 01:25 PM
  4. anon(153966)'s Avatar
    You didn't happen to set specific tones for certain Contacts? And thus the test call is failing due to this?

    Also restart the device and test again...


    Sent from my iPad using Tapatalk
    07-11-15 01:27 PM
  5. CivilDissident's Avatar
    Yes
    Click image for larger version. 

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Size:	25.2 KB 
ID:	362048
    Click image for larger version. 

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Size:	25.2 KB 
ID:	362048

    Posted via CB10
    In case you didn't know, you can take a screen shot from your device by pressing the volume up and volume down keys at the same time...

    Curious, have you tried switching the ringtone? Have you rebooted the device? (Press and hold the volume up and volume down keys at the same time until it powers off and reboots.) Have you updated the software? The device probably performed the 'mandatory' OS install once unboxed, but in case it didn't, see if there is a software update available... just getting the basics handled first...

    Posted via CB10
    07-11-15 01:30 PM
  6. nu2bb2013's Avatar
    Did not asign any ring tones even numbers not in contacts I get a music note with a bar thru it in a circle

    Posted via CB10
    07-11-15 01:34 PM
  7. nu2bb2013's Avatar
    All software is up to date will try a reboot but had to switch out phone because she had to go to work I have the phone

    Posted via CB10
    07-11-15 01:37 PM
  8. nu2bb2013's Avatar
    Hard reset worked thank you

    Posted via CB10
    07-11-15 02:31 PM
  9. caltrans 1's Avatar
    Hi , didnt want to start a new thread this is the closest to my issue tks

    Suddenly my Classic stops making sound, notifications are set , no sound on text phone email. I did a factory reset several times , still same issue
    I used BVE and no sound on the Speaker test , I took it to a BB repair guy here told me it was not the speaker but a software issue. Again did the re-load of the Software and the reset . Today I noticed on an incoming call the musical note with a slash through it , settings are still good but no sound
    - attached screenshots

    My new blueberry won't ring-bb1.jpg
    My new blueberry won't ring-bb2.jpg
    11-11-15 09:54 AM

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