1. slowsteve's Avatar
    My keyboard isn't lighting up. Help pls.

    Posted via CB10
    06-15-15 10:46 PM
  2. CrackberryQ's Avatar
    Passport?

    Turnoff bluetooth, location, nfc etc...

    Perform a restart.

    Reply plz

    Posted via CB10
    06-15-15 10:47 PM
  3. slowsteve's Avatar
    Classic. Is there no light?

    Posted via CB10
    06-15-15 10:54 PM
  4. slowsteve's Avatar
    Restart worked.

    Posted via CB10
    06-15-15 10:59 PM
  5. blototherobot's Avatar
    Is that the only option for fixing the proximity sensor/keyboard light problem. I cannot stand constantly restarting my phone because the keyboard does not light up.

    Has anyone found out a legitimate fix or do they sell the sensor so we can open it up and replace it. T=
    06-23-15 12:54 PM
  6. CrackberryQ's Avatar
    BlackBerry advised it's a hardware issue, try your warranty.

    Posted via CB10
    06-23-15 04:43 PM
  7. blototherobot's Avatar
    perfect. Thank you
    06-25-15 10:52 AM
  8. TJ Strozier's Avatar
    I've noticed when I have my phone out in the sun all day, around bright lights, or whatever makes the keyboard light stay off for a while, the keyboard light doesn't turn back on without restarting my phone. I assumed there was something wrong with the ambient censor, but after reading your post, I'm assuming more people are problem having this problem. I hope it's a software and not a hardware issue.

    TJ Strozier of Astronomic Music Group
    06-26-15 01:06 AM
  9. littlebuff's Avatar
    If restarting got it working for a while then it stops again, try to turn your phone off and leave it there for about 10-15 minutes before turning it on again. Do that for about 2-3 time.
    If that magical solution to all Blackberry device problems still doesn't help, try reinstalling the OS.

    Posted from my Passport
    06-26-15 09:59 AM
  10. TJ Strozier's Avatar
    If restarting got it working for a while then it stops again, try to turn your phone off and leave it there for about 10-15 minutes before turning it on again. Do that for about 2-3 time.
    If that magical solution to all Blackberry device problems still doesn't help, try reinstalling the OS.

    Posted from my Passport
    I figured I'd have to reinstall the OS at some point, I just don't feel like it, lol.

    TJ Strozier of Astronomic Music Group
    06-26-15 12:12 PM
  11. TJ Strozier's Avatar
    I'm almost for certain the new update fixed this issue.

    TJ Strozier of Astronomic Music Group
    09-09-15 11:59 PM

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