1. yank89's Avatar
    when hearing the other person on the phone it sounds muffled and there is a HD symbol on my screen is it anything to do with it?
    05-26-15 08:36 AM
  2. baarn's Avatar
    The HD is high definition audio, which should actually be a good thing.
    Presumably it's happening with multiple call partners, so the problem is at your end?

    Use BBVE to check the sound from your phone's earpiece to make sure that it isn't muffled all the time - that would perhaps suggest a defective device.
    05-26-15 08:56 AM
  3. yank89's Avatar
    yes the problem is at my end.
    05-26-15 09:01 AM
  4. yank89's Avatar
    i also listened through earphones and it seems to be ok. know i dont see why the phone calls are unclear without earphones.
    05-26-15 09:14 AM
  5. baarn's Avatar
    Try the BBVE app (BlackBerry Virtual Expert). It comes bundled with newer OSs, but you can install it from BBW.
    05-26-15 09:17 AM
  6. yank89's Avatar
    i have the latest software already
    05-26-15 10:04 AM
  7. baarn's Avatar
    So have you tried BBVE? Did the sound seem ok during the earpiece test case?
    05-26-15 10:49 AM

Similar Threads

  1. Bb10 does not have function to block calls?
    By freddliu in forum BlackBerry 10 OS
    Replies: 17
    Last Post: 06-01-15, 02:51 AM
  2. Flash share not working on my q10
    By mascot2baba in forum Ask a Question
    Replies: 2
    Last Post: 05-29-15, 09:32 PM
  3. Why is my phone not coming on?
    By CrackBerry Question in forum Ask a Question
    Replies: 2
    Last Post: 05-26-15, 09:44 AM
  4. Replies: 1
    Last Post: 05-26-15, 05:31 AM
  5. BlackBerry world not being able to use with wifi
    By glitterfishbone in forum Ask a Question
    Replies: 1
    Last Post: 05-26-15, 02:02 AM