1. CrackBerry Question's Avatar
    phone won't respond, tried holding off key for 20 seconds, tried holding up and down volume for20 seconds, nothing's working. :-((
    11-03-15 07:28 PM
  2. Lusitano17's Avatar
    Do you get any response from phone if it's being wall charged ? Any lights? If you plug it via USB in to a PC does BlackBerry Link load up and recognize phone?
    11-03-15 09:03 PM
  3. joewoo's Avatar
    Try 30 secs
    11-04-15 03:21 PM
  4. zageknightz's Avatar
    Try holding down both volume buttons and the power button at the same time for 20 seconds. Worked for me on my Z30, hopefully that helps

    Posted via CB10
    11-04-15 03:25 PM
  5. chaddt's Avatar
    If you are using the classic you can also hold the call end button to restart or power off

    Posted via Classic or maybe the Passport
    11-04-15 11:17 PM

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