1. Frehley's Avatar
    I have tried to use the "find my order" link contained in my pre-order email confirmation and cannot find any status of my order. If I use the order number contained in the confirmation email and password, I get an error message that the order number or password is incorrect. Same thing happens with using the email address and last 5 digits of the credit card.

    Has anyone been able to check their order status?
    12-13-14 06:07 AM
  2. Vampiro's Avatar
    It only stated my main info like order day, order number and bill number. No actual info about shipment.

    Posted via CB10
    12-13-14 06:24 AM
  3. toddshillington's Avatar
    Just received an email saying it will be shipped once it is available to the public...so 24 to 48 hrs after the 17th will be when they arrive.

    Posted via CB10
    12-13-14 07:58 AM
  4. Frehley's Avatar
    Thanks! when did you order yours? I have not received any other communication since the order confirmation on November 14.
    12-13-14 11:00 AM
  5. toddshillington's Avatar
    Had to email them to find out....ordered when the pre-order was launched.

    Posted via CB10
    12-13-14 01:22 PM
  6. Frehley's Avatar
    what email address did you use?

    12-13-14 02:43 PM
  7. zmsox's Avatar
    Has anyone been able to check their pre-order shipping status?-screenshot-2014-12-13-23.59.08.png

    thats my status
    12-13-14 06:00 PM
  8. nycspaces.'s Avatar
    Don't trust any communication from Digital Sewer, they are a total POS company. It's a shame BBRY uses them.

    Posted via CB10
    iamagod likes this.
    12-14-14 12:21 AM
  9. toddshillington's Avatar
    12-14-14 07:43 AM
  10. toddshillington's Avatar
    12-14-14 07:44 AM
  11. Frehley's Avatar
    Here's my response:

    Thank you for contacting the BlackBerry online store.

    The product that you ordered is a pre-order and has not yet been released to the public.

    As we show on our records, the expected shipping will start by mid-Decemeber.

    We apologize for the inconvenience, unfortunately we don't have an estimated release date, as soon as it is available your order will be promptly fulfilled and you will be notified via email.

    We greatly appreciate your patience and understanding.

    Christian B.
    BlackBerry online store
    Customer Service
    Email ID: 29021871
    12-14-14 07:50 PM
  12. Alain_A's Avatar
    Got the same answer

    Posted via CB10
    12-14-14 10:48 PM

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