I have tried to use the "find my order" link contained in my pre-order email confirmation and cannot find any status of my order. If I use the order number contained in the confirmation email and password, I get an error message that the order number or password is incorrect. Same thing happens with using the email address and last 5 digits of the credit card.
Has anyone been able to check their order status?
It only stated my main info like order day, order number and bill number. No actual info about shipment.
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Just received an email saying it will be shipped once it is available to the public...so 24 to 48 hrs after the 17th will be when they arrive.
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Thanks! when did you order yours? I have not received any other communication since the order confirmation on November 14.
Had to email them to find out....ordered when the pre-order was launched.
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what email address did you use?
Thanks!
Attachment 320567
thats my status :)
Don't trust any communication from Digital Sewer, they are a total POS company. It's a shame BBRY uses them.
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[email protected]
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Sorry
[email protected]
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Here's my response:
Thank you for contacting the BlackBerry online store.
The product that you ordered is a pre-order and has not yet been released to the public.
As we show on our records, the expected shipping will start by mid-Decemeber.
We apologize for the inconvenience, unfortunately we don't have an estimated release date, as soon as it is available your order will be promptly fulfilled and you will be notified via email.
We greatly appreciate your patience and understanding.
Sincerely,
Christian B.
BlackBerry online store
Customer Service
[email protected]
Email ID: 29021871
Got the same answer
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