1. fullmz's Avatar
    Hi guys,

    I received a new Classic this afternoon and the device will not power on after two hours on the charger. I read the past threads and the Blackberry KB regarding the known issue. However, after plugging the device in, holding down the power button, the LED indicator will only flash red and not stay red? I have tried various cables/adapters with the same result.

    Has anyone had the same experience?

    06-25-15 06:37 PM
  2. Bla1ze's Avatar
    Plug it into a computer and see if BlackBerry Link can read it.
    06-25-15 07:02 PM
  3. fullmz's Avatar
    Thank you for the response.

    My PC will recognize the device for a brief second and then disappear until I hold the power button down again for 10 seconds.

    Am I able to update the phone without any power? Since this seems to be a software issue.
    06-25-15 07:17 PM
  4. fuadw4's Avatar
    This will restore the device to a factory state.

    1. Download the latest version of BlackBerry Link

    2. Start BlackBerry Link

    3. At the top of the window, click Preferences

    4. On the new window, click on Reload Device Software

    5. Click Reload

    6. Plug in your device using the USB cable

    7. Follow the prompts
    06-25-15 09:03 PM
  5. fullmz's Avatar
    After following these steps I have been stuck at the "Checking for Blackberry Device Software Updates" prompt. My PC will only detect the device for a few moments after I hold down the power button.
    06-25-15 09:32 PM
  6. Infohog's Avatar
    Had similar problem.

    Press and hold power button (top button), and simultaneously the up & down volume buttons. Keep holding for approx 6-10 seconds and you shall see the Classic splash screen eventually. Then you can release.

    Hope this helps
    07-02-15 03:59 PM

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