1. EmmanuelCapt's Avatar
    I had a Classic that had the screen go black, I returned it for a replacement phone. I have spent 8+ hours with tech help and still am unable to get the phone to restore from a saved backup file. It will recognize the file and start the restore, however when it is done it restarts and wipes the phone back to factory settings. I have logged in using my blackberry ID and upon restart that too has been reset. What I really want, and all I really care about, are my passwords saved on the password app. There must be some help for this new phone.
    08-05-16 05:13 PM
  2. RealRichLRead's Avatar
    If you try copying the Backup, on a new file, and trying that, it sometimes works (I had to do that a while back)

    Follow Me @OMGitsRLR - Posted via My Awesome BlackBerry Classic
    08-06-16 05:11 PM
  3. EmmanuelCapt's Avatar
    Thanks for your reply. I tried that and again, after it loads the backup it reboots and goes back to factory defaults. I am getting so frustrated with BB
    08-10-16 05:46 PM
  4. segar's Avatar
    Do you by any chance have a blue led during startup? I had the same problem and had to install a fix file from BlackBerry.

    Posted via CB10
    08-10-16 09:19 PM
  5. EmmanuelCapt's Avatar
    Yes. I do get a blue light during the startup. I don't know if I have another 8 hours left in me for a tech help call. I need to do something.
    Thanks for your reply
    08-14-16 05:25 PM
  6. segar's Avatar
    Okay, give this a try. crackberry.com/having-blue-led-errors-heres-how-fix-it

    Posted via CB10
    08-14-16 07:03 PM
  7. segar's Avatar
    Sorry, here is the link. http://m.crackberry.com/having-blue-...res-how-fix-it

    Posted via CB10
    08-14-16 07:05 PM
  8. EmmanuelCapt's Avatar
    I got it! After hours with tech help, and a month of trying everything, finally Crackberry made it happen. Thanks
    08-18-16 07:53 PM

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