1. paul Davies6's Avatar
    Any idea why my keyboard is not lighting up, driving me mad ! Thanks in advance

    Posted via CB10
    10-04-16 02:33 PM
  2. bigjman's Avatar
    My Passport keyboard sometimes will stop lighting up. A quick reset fixes it.

    Posted via CB10
    10-04-16 05:31 PM
  3. paul Davies6's Avatar
    Thanks for that, have tried a quick reset but still nothing. Help?

    Posted via CB10
    10-05-16 02:22 AM
  4. paul Davies6's Avatar

    Posted via CB10
    10-05-16 07:42 AM
  5. evodevo69's Avatar
    Try the bbve diagnostics and see if there is anything wrong then go from there

    10-05-16 07:56 AM
  6. paul Davies6's Avatar
    Hi, unfortunately I cannot download anything from the app store as I have a problem with my id. Do you know if there is anything else I can try ?

    Posted via CB10
    10-05-16 09:45 AM
  7. Invictus0's Avatar
    Hi, unfortunately I cannot download anything from the app store as I have a problem with my id. Do you know if there is anything else I can try ?

    Posted via CB10
    BBVE should already be installed on your device. From the home screen press the magnifying glass icon and see if it comes up in a search?
    10-05-16 11:07 AM
  8. paul Davies6's Avatar
    Thank you, do you mean 'the assistant ' , I've just tried what you've recommended but bbve is not on my phone. This is driving me mad now, don't realise how much you miss the bloody thing!

    Posted via CB10
    10-05-16 01:52 PM
  9. paul Davies6's Avatar
    Do you think this maybe a hardware issue?

    Posted via CB10
    10-07-16 09:09 AM
  10. paul Davies6's Avatar

    Posted via CB10
    10-10-16 03:53 AM
  11. trutledge83's Avatar
    It's most likely the physical keyboard than a software issue, trust me I chased all the software solutions for over a week and installed and re installed everything so many times I lost count. In the end I gave up because it was cheaper to buy a new used one than pay 100 for the repair. Unless you do it yourself.

    Good luck and if you find a solution please post it

    Posted via CB10
    10-10-16 08:02 PM
  12. paul Davies6's Avatar
    Many thanks for your reply, looks like I will have to live with it until my business account comes up for renewal. My only fear is that EE in the UK will not have any Classics left in stock by then (March '17)!

    Posted via CB10
    10-11-16 10:35 AM
  13. bigjman's Avatar
    What happens when you try to download Bbve? Here's the link Check out BlackBerry Virtual Expert in BlackBerry World! You can find it at http://appworld.blackberry.com/webst...ntent/27226887 if you are able to download it, it should tell you if it's a hardware issue (hopefully?).

    Posted via CB10
    10-15-16 04:46 PM
  14. WB22's Avatar
    I had an issue with my keyboard not lighting up. In my case it was the light sensor that was not working properly. Easy way to see that is if the screen auto dimms and brightens. For me the light sensor plug had come lose and I only needed to re attach it. I had to open up the phone to do it but it wasn't that hard to do.

    Posted via CB10
    10-16-16 09:15 AM
  15. paul Davies6's Avatar
    My keyboard has miraculously lit up again!! Many thanks fir all your help and advice

    Posted via CB10
    10-22-16 01:51 PM
  16. TomasTT's Avatar
    Check out my older thread about same issue - it was more and more often and finally it never turn on keyboad illumination...


    Posted via CB10
    10-22-16 08:22 PM
  17. paul Davies6's Avatar
    Thank you Tomas

    Posted via CB10
    10-23-16 07:06 AM

Similar Threads

  1. Jio 4g voice not active in BlackBerry Q10
    By Mick yogi in forum Ask a Question
    Replies: 9
    Last Post: 04-23-18, 07:10 AM
  2. Should I get a Classic?
    By lee_michael_f92 in forum General BlackBerry Discussion
    Replies: 42
    Last Post: 10-12-16, 09:23 AM
  3. uk classic stock?
    By peterpolo in forum BlackBerry Classic
    Replies: 19
    Last Post: 10-10-16, 12:04 PM
  4. Replies: 2
    Last Post: 10-04-16, 03:39 PM
  5. Replies: 2
    Last Post: 10-04-16, 09:07 AM