1. JL009's Avatar
    Anyone has issues with the keyboard back light not turning back on randomly after waking up the phone from lock mode? It happens to me occasionally and requires a restart. Is this a software bug? The back light remains on as long as the phone is not in lock mode.

    Posted via CB10
    02-28-15 12:35 PM
  2. phinsphan's Avatar
    I just came on here looking for an answer for why my Passport keyboard isn't lighting up.

    I think you might be right. Probably occurred when I used lift to wake. Restarting now.

    Latest software update with Rogers

    10.3.1.1581

    Posted via CB10
    03-06-15 08:55 PM
  3. jsing2010's Avatar
    I haven't had that problem at all. Hopefully it stays that way


    Posted via my BlackBerry Classic
    03-06-15 09:13 PM
  4. cdubo's Avatar
    I have the same issue...backlight comes on and off...usually off after a couple of hours.. Have to reboot the phone...hope they will fix this...

    Posted via CB10
    05-03-15 02:19 PM
  5. cdubo's Avatar
    Same issue here! Has this been reported to BlackBerry ?

    Posted via CB10
    05-03-15 02:23 PM
  6. Bravurag's Avatar
    I just came on here looking for an answer for why my Passport keyboard isn't lighting up.

    I think you might be right. Probably occurred when I used lift to wake. Restarting now.

    Latest software update with Rogers

    10.3.1.1581

    Posted via CB10
    Try hard reset by pressing volume up and down button together. It worked in my case!

     Diplomatic Passport 
    05-03-15 02:36 PM
  7. feederi's Avatar
    I had this problem until I loaded Software Release 10.3.2.516. The new software seems to have fixed the often missing back light, that required a re-boot to restore. Have not lost the back light since the new software was installed. Thanks Blackberry.
    06-12-15 07:15 PM

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