Originally Posted by
pdss This has been my most disappointing moment with a Mobile Device.
BB devices have had issues, but for a new one like BB10 Classic, two years ON, and I have begun have a million issues, Let me give the chief ones from the streaming issues I faced over 4 days and four nights:
1. A serious hang that wont switch-off device for hours. Device would heat up.
2. Calls wont disconnet, screen wont refresh, device renders itself useless.
3. 24 hrs down, sms wont open, bbm wont open, email wont open for hours.
4. Tried to take a backup, wont allow backup.
5. Tried to factory reset, would not allow factory reset.
6. Finally, I cant remember how, but I got a factory reset and fresh installation.
7. Now, the BlackBerry World wont Download any app, wont Update any app, wont allow the diagnoses app to run. Keeps giving a message "an error occurred processing your request"
8. I tried to see if there was a method of updating via BB app website on laptop. There also the same message, but an additional line which was not visible on bb device was found on laptop screen while trying to send link to device - "There was an error processing your request. Error Code : 502"
9. In the start of the three days upsurge of issues, the device neither switched off , nor switched ON. It remained with BlackBerry Classic on the screen all night.
10. After taking backup on the third night, on the fourth day, I tried five security wipes and fresh instals with and without restore from different backups. I noticed with every fresh loading of software, the issue of Blackberry world has not gone. It does not download, does not recognise purchased apps, does not upgrade, does not update. When asked to check updates, it promptly does that.
11. I have tried restore with and without apps from backup file, with and without system files, infact all combinations tried. It makes me feel that BB Classic, a much touted tough mean machine, has some serious issues.
12. Over the past 1 year, I also noticed it was impossible to delete Android apps. Once downloaded, you only messed your own life.
13. Another strange thing noticed over past 8-10 days was the "Google Play" would keep kicking in every 15 sec or 20 sce. If we removed it, it would come again. If we left it to load, it would do so in about 20-25 mins. If one tries to remove or delete an app, it would vanish and come back again. The pop-up tab asking to delete and confirm yes/ No, would be a mere exercise taking place, actually there is nothing one can do other than go for a factory reset and start afresh without android.
14. Now then, with or without Android, it seems it is the BB10 that keeps us down and makes me feel I am fooled.
15. I found that in BB10 and the new systems, there is no way that a software support can reach nor any app to diagnose, or any classical evergreen battery pullout of the good old Curve. The BB10 needs ever more continued support from professionals or quacks like me, or a software expert (like a resident doctor, or the only good thing I see today is the CrackBerry forum which packed with enthu, knowledge and experience) to be with it. I hate Samsung S-series m devices, the iPhone devices, both of which I had used and kept aside in the good old days of BB OS 4, 5, 6. I never used 7. I have a passport and a Z30 also. So far, they have not had any issue. The Z30 has a broken screen since past 3 yrs, but running fine. I have done nothing to passport. It is a brute. But this classic has broken my confidence and back.
16. One more point that could be of help to the forum is, that Amazon App store is working fine, downloading, updating and as smooth as opening the HUB.
If there is anyone to help get me back with the confidence and the BB family, I would feel great for having had a strong backing, else, I would be calling it a day with this dead weight of a Classic with BB10 inside.