1. CrackBerry Question's Avatar
    I have own blackberry classic, unfortunately I deleted blackberry id while anti theft feature is on.

    Now Iam not able to finish setup.

    Why the blackberry software is designed like this, it should block deletion of blackberry id when the device anti theft is on.

    Now iam facing my own phone as theft phone .
    10-28-15 04:52 AM
  2. scrannel's Avatar
    Again, I agree, But here's the official way to sort -- not sure if it will be helpful to you.

    ------

    If you purchased your device from ShopBlackBerry, Amazon (US/UK) or the Porsche Design Store, please contact BlackBerry using the details found on our Contact Us page:

    BlackBerry Contact Us > BlackBerry - Customer Service - Contact Us - EN

    If you purchased your device from a wireless service provider, or an retail store in person, or online, please contact them for assistance and state you are encountering trouble with Anti-Theft Protection in BlackBerry 10 OS 10.3.2.



    Anti-Theft Protection Overview > BlackBerry Protect Anti-theft Protection

    When contacting your point of purchase, please have the following prepared;

    DO NOT POST THIS INFORMATION IN THESE FORUMS

    -Your BlackBerry ID
    -Proof of purchase such as a receipt
    -A copy of your wireless bill that shows your phone #
    -A copy of your Government issued ID
  3. paulwallace1234's Avatar
    Login with the id you used to turn it on in the first place

    Posted via CB10 v....not telling
    10-28-15 04:55 AM
  4. saladirs's Avatar
    Thanks for your reply, Iam giving same credentials when I used first time.

    Not worked.

    I need solution sir , is the phone is going to scrap of one month old.

    Please help.
    10-28-15 05:22 AM
  5. Uzi's Avatar
    Hi contact BlackBerry claim warranty and show your receipt of purchase
    10-28-15 05:45 AM
  6. paulwallace1234's Avatar
    You did login to protect.blackberry.com and turn it off didn't you?

    Posted via CB10 v....not telling
    10-28-15 05:50 AM
  7. saladirs's Avatar
    Thank you

    Mr. Usman Hidayat,

    Iam from India , there is not blackberry customer care center at my location, Can I contact online?
    10-28-15 05:53 AM
  8. saladirs's Avatar
    Mr. Paul Wallace

    Thanks for your reply,

    I deleted my blackberry id and created with same. I don't know about blackberry anti theft feature , not turned it off.
    10-28-15 05:58 AM
  9. scrannel's Avatar
    This problem usually occurs when you wiped a phone and deleted the ID the phone recognizes. However, if you logged on to your phone and then changed the ID, and THEN did a wipe/setup there should be no issue.
    10-28-15 08:35 AM
  10. conite's Avatar
    Mr. Paul Wallace

    Thanks for your reply,

    I deleted my blackberry id and created with same. I don't know about blackberry anti theft feature , not turned it off.
    Usman is correct. There is no solution to this other than sending your phone to BlackBerry.

    It would probably cost you less to get a new device.

    PassportSQW100-4/10.3.2.2789
    10-28-15 08:36 AM
  11. pkcable's Avatar
    Here's the contact info for BlackBerry global.....

    BlackBerry - Customer Service - Contact Us - EN
    10-28-15 08:43 AM
  12. saladirs's Avatar
    I will contact blackberry customer care.

    I am not understand how the system accepts deletion process of blackberry id, when the anti theft feature is on. It should ask to off the anti theft feature.


    Oh!! Thanks to every one, who replies.
    10-28-15 08:55 AM
  13. scrannel's Avatar
    Unclear what you did. The warning message which pops up when you want to do a wipe should warn you that protect is on and also warn you that you will need your ID to continue with the wipe. So, you entered your ID, did a wipe, then deleted your ID BEFORE logging back into the phone? I supposed to be 100%... the warning should say you will need the ID to get back in. But, why delete the ID if you're keeping the phone? Can anyone give a solution for Anti theft faced by Owner of Blackberry Classic?-wipe.jpg
    10-28-15 10:53 AM
  14. saladirs's Avatar
    Scrannel
    Thanks,
    Noted, it is showing only alert , no blocking of deletion process. It shoud ask a popup "change anti theft feature off on device with credentials before doing the process other wise phone is unusable".
    Thes system is designed easily do the mistake.
    10-28-15 01:07 PM
  15. scrannel's Avatar
    I agree. Except the phone would not be unusable if you hadn't deleted your ID.
    10-28-15 11:20 PM
  16. saladirs's Avatar
    Ok, the mistake happened , why not blackberry start a portal for rectification / unlock for this type issue exclusively for owners with proof of purchase copy, email confirmation, OTP. etc.

    Thanks for your reply.
    10-29-15 12:15 AM
  17. scrannel's Avatar
    Again, I agree, But here's the official way to sort -- not sure if it will be helpful to you.

    ------

    If you purchased your device from ShopBlackBerry, Amazon (US/UK) or the Porsche Design Store, please contact BlackBerry using the details found on our Contact Us page:

    BlackBerry Contact Us > BlackBerry - Customer Service - Contact Us - EN

    If you purchased your device from a wireless service provider, or an retail store in person, or online, please contact them for assistance and state you are encountering trouble with Anti-Theft Protection in BlackBerry 10 OS 10.3.2.



    Anti-Theft Protection Overview > BlackBerry Protect Anti-theft Protection

    When contacting your point of purchase, please have the following prepared;

    DO NOT POST THIS INFORMATION IN THESE FORUMS

    -Your BlackBerry ID
    -Proof of purchase such as a receipt
    -A copy of your wireless bill that shows your phone #
    -A copy of your Government issued ID
    pkcable likes this.
    10-29-15 04:34 AM
  18. saladirs's Avatar
    Thank you for details
    10-29-15 04:46 AM

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