1. ClassicBob's Avatar
    Good day all,
    My wife and I both have Blackberry Classic phones Q20. We LOVE THEM!
    My wife's camera wont start up. A message pops up that says "Camera can't be started".
    The front or rear camera can not be accessed. Also, the flashlight does not work.
    Everything else on the phone works. She can view videos and photos. No new apps installed.
    (Note... a 7 year old "may" have dropped the phone.... wont admit it.. but she looks guilty )

    I would just replace the camera(s) in the phone, but I would like to know which camera is bad?
    I read something about a test mode or Engineering mode for these phones. Is there a utility that allows me to override the software block I'm seeing... and thus be able to see if its the rear or front camera acting up?
    Thank you.
    BD
    06-07-18 07:36 AM
  2. m3ach's Avatar
    Good day all,
    My wife and I both have Blackberry Classic phones Q20. We LOVE THEM!
    My wife's camera wont start up. A message pops up that says "Camera can't be started".
    The front or rear camera can not be accessed. Also, the flashlight does not work.
    Everything else on the phone works. She can view videos and photos. No new apps installed.
    (Note... a 7 year old "may" have dropped the phone.... wont admit it.. but she looks guilty )

    I would just replace the camera(s) in the phone, but I would like to know which camera is bad?
    I read something about a test mode or Engineering mode for these phones. Is there a utility that allows me to override the software block I'm seeing... and thus be able to see if its the rear or front camera acting up?
    Thank you.
    BD
    Have you tried running Blackberry virtual expert, you can find the app on BB World, its an app made by BlackBerry to test the hardware, give it a go it may be able to diagnose the problem.

    Posted via CB10 using my Classic running 10.3.3.3216
    06-08-18 11:08 AM
  3. ClassicBob's Avatar
    Got the BB Virtual Expert. Installed/tried on my phone first so I can see how it works. Great tool. Thanks. Installed it on my wife's phone. I can access the front camera and take a photo. It wont let me access the flashlight or rear camera. here is the message I get.

    Camera can't be started,  TEST mode?   Q20-img_20180609_093601.png

    When I go into "Settings". BBVE has permission to use camera.

    When I access the flashlight, it says...

    Camera can't be started,  TEST mode?   Q20-img_20180609_093510.png

    I check the settings. There are no Apps on these phones. Kept things original. From what I see, there is nothing using the camera. My guess is, the drop is what cause this problem. The phone thinks the camera is in use. Which also explains why I can't use the flash. On my working phone, if I turn on the flash(flashlight), and then start the camera, the flash shuts off. The flashlight can not be used when the camera is in use.
    I'm guessing a new rear camera is what is needed.
    Thanks,
    B
    06-10-18 10:23 AM
  4. m3ach's Avatar
    Have you tried a reset by holding both the up and down volume keys together until the phone re-boots?



    Posted via CB10 using my Classic running 10.3.3.3216
    06-10-18 12:52 PM
  5. ClassicBob's Avatar
    Yes, I tried a reset. No diff.
    06-11-18 12:37 PM
  6. ClassicBob's Avatar
    We stopped by our Cell phone provider (Rogers) to see if it was under warranty. I knew it wouldn't be...but we were in the mall... and it doesn't hurt to ask. The young fellow behind the counter rolled his upper lip when he saw our BBs. He suggested that I not repair the phone...because it's "old technology"... and thus upgrade to an iPhone, as the iPhone is a superior phone. I suggested that he say that to my wife when she comes into the store. When my wife came into the store I asked her what her thoughts were on upgrading to an iPhone..... she said "Iphones are for 14 year old girls".

    Ouch!

    Anyways... I just ordered the rear camera. I'll switch it out when it arrives and report back.
    06-11-18 12:45 PM
  7. adycoke2's Avatar
    before order a new camera you should try reload the OS

    Posted via CB10
    06-12-18 08:54 AM
  8. dpgo's Avatar
    Any new about this issue?

    Posted via CB10
    06-18-18 05:32 AM

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