1. RickT_935's Avatar
    Hi there
    My phone (Classic) was not able to connect to the software and after rebooting both the phone and the computer it was still not working ( even with a USB cable) I uninstalled the software and downloaded it again. When I try to install, the " install" button won't work and the window says that the software is already installed on my computer. I am running windows 10 preview build 14295... does anybody know a fix for this or a workaround???
    Rick T
    04-14-16 05:18 PM
  2. Sridutt Lanka1's Avatar
    Try to reset your device. If that doesn't work do a hard reset, hold both the volume buttons.

    Posted via CB10
    04-14-16 11:14 PM
  3. lischultz's Avatar

    Did the hard reboot work?

    Sent from my  Classic
    04-16-16 08:02 PM

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