1. JFBBX99's Avatar
    Hi BlackBerry Users,

    I currently have following Problem: When I lock my BlackBerry, sometimes the screen turns Black and no matter which key I press it doesnt turn on but its not off since the Keyboard lights are on. After a Minute or so the Problem is fixed and I can use the BlackBerry!

    Greetings,

    JFBBX99

    Posted via CB10
    10-16-17 05:47 AM
  2. Niallac's Avatar
    Download BlackBerry Virtual Expert from BlackBerry World, run the full set of hardware tests. If all the sensors pass (I am thinking ambient light sensor/screen backlight issue here), then try a volume key reset. If the issue persists, you may have to reload the OS from Link or autoloader.

    Posted via CB10
    10-16-17 05:50 AM
  3. JFBBX99's Avatar
    Alright thank you very much! Will do this right now!


    Posted via CB10
    10-16-17 06:44 AM
  4. JFBBX99's Avatar
    Everything works like a charm! I dont know what the issue could be ... I will just continue using the Phone and will check how often this error accures.

    Posted via CB10
    10-16-17 06:55 AM

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