05-02-15 08:41 PM
52 123
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  1. kris3kgt's Avatar
    Hey all. So the 'Enter' key to my Classic fell off. Anyone have any suggestions on putting it back on? I went to a few mobile shops here in Houston and no one works on Berry's anymore. The few who were willing to give it a shot could not find a replacement keyboard since the device is so new. Help!!
    02-16-15 08:53 PM
  2. andy957's Avatar
    Did you drop the phone or did the key fall off during normal use?
    02-16-15 09:08 PM
  3. kris3kgt's Avatar
    Normal use. The key fits on flush but does not stick.
    02-16-15 09:14 PM
  4. andy957's Avatar
    That doesn't sound good. I hope this doesn't mean another QA issue. In the meantime hopefully someone will chime in with a repair suggestion. Good luck.
    02-16-15 09:18 PM
  5. tdyhedge's Avatar
    Return it. Done.

    Via my simply amazing  Q10 10.3.1.2267
    02-16-15 09:21 PM
  6. rcsgolf's Avatar
    Can't be too old. Send back and get warranty.
    02-16-15 09:31 PM
  7. kris3kgt's Avatar
    Wish I could return but was a gift (no proof of purchase). and yes, waay too new to have this issue. Anyone have a connect at BB who could possibly help me out here? Thanks again!
    02-16-15 09:39 PM
  8. Bobert_123's Avatar
    Try telling the person who gave you the phone perhaps?

    Sent from my Passport
    02-16-15 09:41 PM
  9. wincyUt's Avatar
    Strange.
    Mr.Conviviality likes this.
    02-16-15 09:46 PM
  10. baggins15's Avatar
    Strange.
    Classic!

    Posted via CB10 Z30STA100-5/10.2.1.3442
    02-16-15 09:48 PM
  11. rebroker2009's Avatar
    I would call the friend

    Blackberry Passport running 10.3.1.2267
    02-16-15 09:50 PM
  12. Mr Bigs's Avatar
    Call BB directly and speak to them about it,much easier than on here.
    guruhabibi likes this.
    02-16-15 11:42 PM
  13. Taigatrommel's Avatar
    Contacting BlackBerry support would be a decent step. However from what I heard, you are pretty much screwed if your phone is NOT a carrier-provided device and you don't have a receipt for your purchase. At least around here you usually go through the channel who sold you the device - be it your carrier or a store. They'll handle the warranty with BlackBerry.

    Posted via CB10
    02-17-15 12:55 AM
  14. chopachain's Avatar
    Hey all. So the 'Enter' key to my Classic fell off. Anyone have any suggestions on putting it back on? I went to a few mobile shops here in Houston and no one works on Berry's anymore. The few who were willing to give it a shot could not find a replacement keyboard since the device is so new. Help!!
    Post some pictures.
    02-17-15 01:57 AM
  15. eji930's Avatar
    I bet the key got caught on something and now it decapitated itself and now we need warranty for

    Sent from my: SM-N910T/SQC100-4 PIN:2BFE4937 T-Mobile 4G LTE Facebook.com/UnFazedRebel
    02-17-15 04:11 AM
  16. bakron1's Avatar
    Contacting BlackBerry support would be a decent step. However from what I heard, you are pretty much screwed if your phone is NOT a carrier-provided device and you don't have a receipt for your purchase. At least around here you usually go through the channel who sold you the device - be it your carrier or a store. They'll handle the warranty with BlackBerry.

    Posted via CB10
    This has been my pet peeve with Blackberry is their warranty policy! I can get my Nokia or iPhone serviced by the manufacturer without any proof of purchase as long as the unit is still within the warranty period, they warranty the device as it should be.

    This is a serious issue and is also becoming a determining factor why allot of folks will not buy a used Blackberry device and rightfully so. They need a warranty policy more in line to what their competitors have!
    02-17-15 04:33 AM
  17. andy957's Avatar
    Had you noticed the key being at all "wobbly" or not as tight as it should be prior to it falling off? I agree that it would be strange for this to happen just like that but weirder things have been known to happen with our phones.
    02-17-15 07:45 AM
  18. andy957's Avatar
    Also maybe your "friend" wasn't being entirely honest with you as to its condition. Just saying.
    02-17-15 07:46 AM
  19. Thorsten Heinsight's Avatar
    I don't know if you have it, but there's a little card that comes with the Classic devices that has a number you can call in the first 30 days after purchase, in my experience doing this is much more effective than calling a generic customer service line that may or may not be sent to someone in Asia to answer. (Also, calling during the day 9:00 am - 5:00 pm increases your chances of getting someone in North America answering your call)
    02-17-15 03:51 PM
  20. Alain_A's Avatar
    I don't know if you have it, but there's a
    little card
    that comes with the Classic devices that has a number you can call in the first 30 days after purchase, in my experience doing this is much more effective than calling a generic customer service line that may or may not be sent to someone in Asia to answer. (Also, calling during the day 9:00 am - 5:00 pm increases your chances of getting someone in North America answering your call)

    I think those card comes when you buy it from carrier...if they still provide it
    02-17-15 05:34 PM
  21. Alain_A's Avatar
    and that is not surprising me that a key fell off....more to come on any handset in the future
    02-17-15 05:35 PM
  22. BerryRipe's Avatar
    Super-glue and duct tape.... I'm in Spring Branch let me know if you need any help.

    Posted via CB10
    02-17-15 05:40 PM
  23. Don_Henry's Avatar
    I think those card comes when you buy it from carrier...if they still provide it
    I got a Classic for my wife from Amazon and it had the free 30 day support card.

    Z10 - 10.3.1.2267 w/2244 radio - AT&T (posted via CB10)
    02-17-15 05:41 PM
  24. Alain_A's Avatar
    I got a Classic for my wife from Amazon and it had the free 30 day support card.

    Z10 - 10.3.1.2267 w/2244 radio - AT&T (posted via CB10)
    oh... I got mine from DR and i do not have that
    02-17-15 06:18 PM
  25. Prem WatsApp's Avatar
    oh... I got mine from DR and i do not have that
    I got a Classic for my wife from Amazon and it had the free 30 day support card.

    Z10 - 10.3.1.2267 w/2244 radio - AT&T (posted via CB10)
    1:0 for Amazon.

    Again, duh! :-)

      Telstra has the Classic now, "got it in two weeks agow"...  
    02-17-15 08:38 PM
52 123

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