1. Loulabelle's Avatar
    Hi I switched mobile on and www.bberror.com/bb10-0020 message showed up. I cannot use mobile. Does anyone know how I can fix this. Is it a battery failure and mobile no good anymore? Any help much appreciated. Thank you
    12-09-18 12:21 AM
  2. Bla1ze's Avatar
    Your battery is on its way out. Only option is to replace it, or get a new device.

    http://support.blackberry.com/kb/art...mber=000035096
    Laura Knotek likes this.
    12-10-18 12:31 PM
  3. trustgsmx1's Avatar
    Hi I switched mobile on and www.bberror.com/bb10-0020 message showed up. I cannot use mobile. Does anyone know how I can fix this. Is it a battery failure and mobile no good anymore? Any help much appreciated. Thank you
    Try to use an AutoLoader and flash your phone maybe you will succeed and have full working phone
    12-11-18 12:01 AM
  4. conite's Avatar
    Try to use an AutoLoader and flash your phone maybe you will succeed and have full working phone
    Why? The battery is bad.
    12-11-18 08:24 AM
  5. Ray III's Avatar
    Leave it on the charger for a couple days and the battery might come back to life. My first Classic had that error when it was brand new because the battery was so completely discharged.
    12-12-18 02:54 PM
  6. ChrisLeNeve's Avatar
    Leave it on the charger for a couple days and the battery might come back to life. My first Classic had that error when it was brand new because the battery was so completely discharged.

    How long did this last before it came back to life?
    06-28-20 11:13 AM
  7. Chuck Finley69's Avatar
    How long did this last before it came back to life?
    To infinity and beyond
    06-28-20 04:45 PM
  8. Ray III's Avatar
    How long did this last before it came back to life?
    It was on the charger for a day or two and then it booted up. If you have a well used one that won't charge, it's probably the charging port. I have to dig the lint out with a needle and monkey with the position of the cable when plugged in.
    06-28-20 08:07 PM
  9. ChrisLeNeve's Avatar
    To infinity and beyond
    Hmmm!
    06-29-20 02:18 AM
  10. ChrisLeNeve's Avatar
    It was on the charger for a day or two and then it booted up. If you have a well used one that won't charge, it's probably the charging port. I have to dig the lint out with a needle and monkey with the position of the cable when plugged in.
    It's actually new although second-hand... still had the plastic and everything. It's been on charge for a day, I'll try giving it a week and hope for the best
    06-29-20 02:19 AM
  11. walhalla88's Avatar
    Replacing the battery is not too hard and cheap, I just had to do it to my Classic,
    06-30-20 09:35 AM
  12. Dunt Dunt Dunt's Avatar
    It's actually new although second-hand... still had the plastic and everything. It's been on charge for a day, I'll try giving it a week and hope for the best
    Second hand, but had plastic.... Refurbished phone?

    Either way long term storage of batteries is not recommended. Search for "PlayBook Stacked Charging" give that a try, but I bet you'll need to look for a "new" battery.
    06-30-20 10:06 AM
  13. ChrisLeNeve's Avatar
    Second hand, but had plastic.... Refurbished phone?

    Either way long term storage of batteries is not recommended. Search for "PlayBook Stacked Charging" give that a try, but I bet you'll need to look for a "new" battery.
    Someone who received it for Christmas and didn't like blackberries or something :P

    I tried stack charging but no luck. Unsure what to try now

    Posted via CB10
    06-30-20 10:19 AM
  14. ChrisLeNeve's Avatar
    Replacing the battery is not too hard and cheap, I just had to do it to my Classic,
    That's interesting. Easy enough to do? You can find batteries on Amazon?

    Posted via CB10
    06-30-20 10:19 AM
  15. Dunt Dunt Dunt's Avatar
    Someone who received it for Christmas and didn't like blackberries or something :P

    I tried stack charging but no luck. Unsure what to try now

    Posted via CB10
    New battery if your willing to invest more into it... last I looked they were pretty cheap.
    06-30-20 10:25 AM
  16. walhalla88's Avatar
    That's interesting. Easy enough to do? You can find batteries on Amazon?

    Posted via CB10
    I bought a battery from a local guy for $20. I'm sure there is some on amazon and eBay.

    I got a brand new classic in a sealed recently and it wouldn't charge
    06-30-20 10:40 AM
  17. brookie229's Avatar
    That's interesting. Easy enough to do? You can find batteries on Amazon?

    Posted via CB10
    I recommend ETrade Supply : https://www.etradesupply.com/blackbe...assic-q20.html
    06-30-20 11:12 AM
  18. Dunt Dunt Dunt's Avatar
    I bought a battery from a local guy for $20. I'm sure there is some on amazon and eBay.

    I got a brand new classic in a sealed recently and it wouldn't charge
    Brand new is probable worse than used (for the battery).... Battery has had time to fully discharge and sit there fully discharged for years maybe. That's bad for these types of batteries. Never was planned to build these phones and have them sit around for half a decade....
    06-30-20 11:13 AM
  19. walhalla88's Avatar
    Brand new is probable worse than used (for the battery).... Battery has had time to fully discharge and sit there fully discharged for years maybe. That's bad for these types of batteries. Never was planned to build these phones and have them sit around for half a decade....
    Yes I agree, I have a few other devices still in sealed box and have been debating if I should open them.
    06-30-20 11:23 AM
  20. Chuck Finley69's Avatar
    Yes I agree, I have a few other devices still in sealed box and have been debating if I should open them.
    Probably a good idea.
    06-30-20 02:48 PM
  21. Dunt Dunt Dunt's Avatar
    Yes I agree, I have a few other devices still in sealed box and have been debating if I should open them.
    You could carefully open it and plug them in....

    Best to only do 80% and then tuck it away for another six months.
    06-30-20 03:31 PM

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