11-15-17 11:29 AM
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  1. anon(3072139)'s Avatar
    Yup. Just emailed a nice email to the customer service desk to investigate.

    RedBerry Passport / 10.3.2.2339 / Telus
    My saga began with nice emails and phone calls. After a week, of still not getting to first base with filing a claim, I lost patience.

    Please post your outcome here. I'd like to know if my experience was exceptional or the rule.

    Posted via CB10
    07-23-15 10:12 AM
  2. anon(3072139)'s Avatar
    07-23-15 12:27 PM
  3. anon(3072139)'s Avatar
    That is terrible! I wouldnt let them get away with it

    Blackberry Passport running 10.3.2.2339
    What would you do?

    Posted via CB10
    07-31-15 01:22 PM
  4. Bonnie Bonzai's Avatar
    Sounds a lot like the old Rogers mobility plan with pro mobility as their insurance Co. I went thru all kinds of hoops and ended up with a cheque for about a third of what was promised. Now I just get (in the case of my iphone loving daughter) the iphone directly from Apple with their coverage. I did get insurance once thru Future Shop, back when I had my Bold 9900 and it died on me. I took it in to Future Shop and it was replaced with a nice Q10. Even Virgin Mobile Canada has an insurance plan similar to Blackberry's. I would not touch either with a ten foot pole. If I break my phone, I have backup Bb's and/or I'll just but a new one when the prices come down. It ends up about the same in the long run. * note: this is my experience, not saying everyone else should *

    Posted via CB10
    andy957 likes this.
    07-31-15 01:34 PM
  5. krazyatom's Avatar
    Glad that I didn't pay for blackberry protection plan. What a pain!


    Sent from my iPhone using Tapatalk
    07-31-15 02:08 PM
  6. mhw100's Avatar
    I had a good experience with Assurion through Rogers with a Q10. Didn't hesitate to go with them again for the PP.
    07-31-15 03:53 PM
  7. Bonnie Bonzai's Avatar
    I had a good experience with Assurion through Rogers with a Q10. Didn't hesitate to go with them again for the PP.
    I heard it was good, right up until they went belly up and Rogers had to cover the rest of us. Glad to hear you had a good experience

    Posted via CB10
    07-31-15 04:38 PM
  8. mhw100's Avatar
    Who's underwriting Rogers now then?
    07-31-15 05:01 PM
  9. Bonnie Bonzai's Avatar
    Don't know, I just moved my daughter over to Virgin Mobile Canada, I have zero complaints other than I don't trust their insurance plan either.

    Posted via CB10
    07-31-15 06:49 PM
  10. mhw100's Avatar
    Don't know, I just moved my daughter over to Virgin Mobile Canada, I have zero complaints other than I don't trust their insurance plan either.

    Posted via CB10
    The Rogers interface to make a claim is still Asurion. What makes you think it's no longer the carrier?
    07-31-15 07:05 PM
  11. Bbnivende's Avatar
    I had insurance with Bell on my 9900. I lost the phone during year one and replacing the phone was as easy as a phone call. I understand that you do not want to continue with the carrier plan too long because at some point the deductible and premiums exceed the device value.

    No insurance on my $199 Z10.

    Posted via CB10
    07-31-15 07:33 PM
  12. Bonnie Bonzai's Avatar
    The Rogers interface to make a claim is still Asurion. What makes you think it's no longer the carrier?
    Actually that's why I said I didn't know, but I checked on my past correspondence with Rogers and out here in BC they had Pro Mobility out of Richmond Hill, Ontario as their coverage. Maybe it's different in each province? It also could be that's who Rogers is dealing with now. My problems were in 2014....

    Posted via CB10
    07-31-15 07:52 PM
  13. mhw100's Avatar
    I'm in BC and they've had Asurion since at least the end of 2014. Great service with a brand new device for me and about 3 other ppl that I can think of at the moment.
    07-31-15 08:02 PM
  14. ma678's Avatar
    I got the email promotion today, too. When I saw the $99 deduction, I deleted it right away.

    Posted via CB10
    07-31-15 08:26 PM
  15. Bonnie Bonzai's Avatar
    Well mhw100, I just don't know what I can say other than I had a very costly experience with Rogers mobility using their Pro Mobility Plan. I am sincerely glad you have had a good experience!

    Posted via CB10
    07-31-15 11:54 PM
  16. mhw100's Avatar
    Well mhw100, I just don't know what I can say other than I had a very costly experience with Rogers mobility using their Pro Mobility Plan. I am sincerely glad you have had a good experience!

    Posted via CB10
    Maybe that's why they moved to Asurian
    07-31-15 11:57 PM
  17. Bonnie Bonzai's Avatar
    Maybe that's why they moved to Asurian
    That's very likely.

    Posted via CB10
    08-01-15 08:09 AM
  18. anon(3072139)'s Avatar
    BlackBerry should follow suit and switch to a reliable provider.

    Posted via CB10
    Bonnie Bonzai likes this.
    08-01-15 10:04 PM
  19. pgg101's Avatar
    My saga began with nice emails and phone calls. After a week, of still not getting to first base with filing a claim, I lost patience.

    Please post your outcome here. I'd like to know if my experience was exceptional or the rule.

    Posted via CB10
    Just got an email apologizing for the error for charging in USD. They are mailing me a cheque

    RedBerry Passport /10.3.2.2339 / Telus
    08-06-15 04:48 PM
  20. anon(3072139)'s Avatar
    Don't hold your breath.


    They promised to send me a check on the 13th.


    Nothing.






    Posted via CB10
    08-06-15 05:20 PM
  21. pgg101's Avatar
    Don't hold your breath.


    They promised to send me a check on the 13th.


    Nothing.






    Posted via CB10
    I'll keep you in the loop. The rep said the cheque is mailed out on Tuesday. Should take about a week from then snail mail from US to Canada.

    RedBerry Passport /10.3.2.2339 / Telus
    Bbnivende likes this.
    08-06-15 05:47 PM
  22. anon(3072139)'s Avatar
    Please keep posted. Thanks.

    Posted via CB10
    08-06-15 08:08 PM
  23. Nicholas Recker's Avatar
    I ended up getting the plan. I mean really the price isn't that bad. So I figured why not give it a shot.

    Maybe I'll have a better experience if I have to use it

    Posted via CB10
    08-07-15 10:48 PM
  24. anon(3072139)'s Avatar
    Please keep us posted and stay tuned to see whether those of us whom the plan failed or were cheated (charged USD instead of the promised CAD) get refunded.

    Posted via CB10
    08-08-15 09:27 PM
  25. BlckBrry46's Avatar
    My Classic had an issue. I exchanged it no questions asked. Best service ever.

     Instant Classic!
    08-08-15 10:57 PM
65 123

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