Bbm calling

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05-30-20, 04:10 AM
Princeyash

Bbm calling

Hi, I am new here, I was a BlackBerry user in the old bbos7 days, I have returned after a long time, and don't know how to get things done.
I am facing some issues with bbm calling, I am unable to use both voice and video calling on my bbm, when ever I try to call any contact I get this pop up saying "connecting to bbm video service. Please wait and try again.", all my contacts are showing grey icon for calling, even though they are available for calls.
Can anyone help me fix this?
Thank you.

Posted via CB10
05-30-20, 08:23 AM
Ben xfg

Originally Posted by Princeyash

Hi, I am new here, I was a BlackBerry user in the old bbos7 days, I have returned after a long time, and don't know how to get things done.
I am facing some issues with bbm calling, I am unable to use both voice and video calling on my bbm, when ever I try to call any contact I get this pop up saying "connecting to bbm video service. Please wait and try again.", all my contacts are showing grey icon for calling, even though they are available for calls.
Can anyone help me fix this?
Thank you.

Posted via CB10

Are your contacts all Android or iOS users?
05-30-20, 08:52 AM
Princeyash

No, mostly bbos10 users.
05-30-20, 09:04 AM
Ben xfg

Originally Posted by Princeyash

No, mostly bbos10 users.

I'm not even sure if this is supported between platforms, and have no means to test either...
05-30-20, 09:56 AM
Princeyash

Originally Posted by Ben xfg

I'm not even sure if this is supported between platforms, and have no means to test either...

Its not working with bbos10 users also.

Posted via CB10
06-04-20, 01:04 AM
Princeyash

@contine, can you help me with this problem, one of my friends suggested me to ask you.

Posted via CB10
06-04-20, 07:35 AM
conite

Originally Posted by Princeyash

@contine, can you help me with this problem, one of my friends suggested me to ask you.

Posted via CB10

Not much the user can do, beyond reloading the OS.
06-04-20, 02:12 PM
Princeyash

Originally Posted by conite

Not much the user can do, beyond reloading the OS.

Earlier it was not working at all, then suddenly it started working on my home wifi, but still didn't work on my shop wifi, 2-3 days ago it restarted on its own and now its not working on my home wifi as well (my home and shop wifi are same network and same router)

Posted via CB10