SOLVED (work around): Where are the MMS messages going?
I've searched around the forums & came up empty...my apologies if it has been addressed.
Just upgraded from the 8330m to 9650 and am not receiving any MMS messages. The settings show Multimedia Reception & Automatic Retrieval to "always" but none are coming thru from my sister, who is not on a BB and a different carrier. Then I tested from a Curve 8330m on Sprint and they all hang up with the clock icon
Any tips/hints?
TIA. :)
Posted from my CrackBerry at wapforums.crackberry.com
UPDATE/ Work Around May 25,2010:
I ended up calling Sprint and they had me use the Update Profile option which corrected part of the issue. Mind you, the problem was *only* when sending/receiving MMS messages with other Sprint customers.
I can now send/receive MMS messages with other Sprint customers ONLY if I go thru Media > Pictures. > Send/Share Using > MMS. If I go to SMS/MMS and "Compose MMS" then attach a picture/video, etc., the message appears have have been broadcast and sent out on the system but never actually goes through to the recipient.
I'm running the Bold 9650 since Thursday (5/20/2010) & figured it was device related until further testing on my BF's Curve 8330m which has the same issue. As of right now he can only send/receive MMS from other Sprint customers via the method I mentioned in the paragraph above. This was never an issue before my upgrading to my phone so I figured it was a device problem but neither of us have any problem sending or receiving MMS messages with people on any other carriers - we can go to "Compose MMS" and attach a picture which the recipient receives w/o issue.
So, the issue hasn't been "solved" but at least now the MMS functionality has been restored by using the method described above.
Sprint has no idea why this is happening.