1. arvindsood's Avatar
    I am trying to update my Bold 9790 because amongst other things, it makes calls randomly and connects to bluetooth when no bluetooth headset is present.

    So using the Destktop software, I went and found an update, and when tried to apply it, it basically got to backing up data and froze.

    9ef7ca9e551dbcc505ad349c72dad1e1.png

    Now according to the message I can't quit the process or I am dead in the water, but it's been like this for 45 minutes now and no progress.

    What can I do?
    10-21-13 12:09 PM
  2. BigBadWulf's Avatar
    If it's still in the first stage, the back up, open task manager and end BlackBerry and RIM processes. Won't hurt anything at that early point. You can reboot the PC and phone, then start over.
    10-21-13 12:23 PM
  3. arvindsood's Avatar
    If it's still in the first stage, the back up, open task manager and end BlackBerry and RIM processes. Won't hurt anything at that early point. You can reboot the PC and phone, then start over.
    Thanks. Did all that. Still back at square one. Just does not go beyond that stage.

    Also my phone is heating up the longer it stays hooked onto the USB cable. Any ideas?
    10-21-13 01:10 PM

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