1. rossoneri711's Avatar

    I am trying to restore my Blackberry 9780 to its factory settings.

    I went to Security Wipe, but the option "User Installed Applications" is disabled (faded) and i cannot select it. I can only select "Emails" and "Media Card".

    How can i select this? I really need to remove everything on the phone. Is there another way or how can i fix this?

    Thanks a lot in advance.
    03-13-11 01:35 PM
  2. Matrix Leader's Avatar
    You can wipe the device using BBSAK, then reinstall the OS to your BB.

    This way, you will have a brand new 9780 again
    03-13-11 01:49 PM
  3. rossoneri711's Avatar
    what is the process exactly using this BBSAK? and from where do i download the OS?

    Sorry but i dont know the process.
    03-13-11 02:11 PM
  4. Matrix Leader's Avatar
    1) Download BBSAK 1.9.1

    2) Run BBSAK then click on WIPE DEVICE, when asked to enter a password, leave it blank incase you don't have a password on your device.

    3) Wait for a few seconds till you get the confirmation that it was done.

    4) Now your device has no operating system and you should see a white screen on the BB

    5) Download OS Multiupload.com - upload your files to multiple file hosting sites!

    6) Install the *.exe file you just downloaded.

    7) Navigate to Computer >>> C: >>> Program Files >>> Common Files >>> Research in Motion >>> Apploader

    OR to Computer >>> C: >>> Program Files (x86) >>> Common Files >>> Research in Motion >>> Apploader (if you have a 64-Bit Windows Operating System)

    8) Delete the file named vendor.xml

    9) Connect your BlackBerry through the USB port

    10) Run loader.exe from that same folder then proceed to installing your OS.

    11) Follow the on-screen instructions and enjoy. (Incase you were given 2 choices whether to leave the applications intact or to downgrade them to the original versions, choose the 2nd option which is to downgrade them, this will ensure you have a completely fresh installation)
    03-13-11 02:19 PM
  5. rossoneri711's Avatar
    Thank you very much for the very informative response!
    03-13-11 04:02 PM
  6. diegonei's Avatar
    Using Desktop Manager is a lot simpler thou... As far as removing apps goes.

    03-13-11 04:05 PM
  7. rossoneri711's Avatar
    One more question, my blackberry is version Should i be installing this version?
    03-13-11 04:12 PM
  8. diegonei's Avatar
    Only if you want the bugs it comes along with...

    .480 recommended.
    03-13-11 04:21 PM
  9. rossoneri711's Avatar
    know where i can download that version?
    03-13-11 04:24 PM
  10. rossoneri711's Avatar
    in the blackberry official site for my carrier, it shows available the following:

    Software For BlackBerry Bold™ 9780 smartphone

    BlackBerry Handheld Software v6.0.0.905 (Multilanguage)

    Package Version:
    Consisting of:

    * Applications:
    * Software Platform:
    * File name: 9780M_PBr6.0.0_rel905_PL6.5.0.54_A6.0.0.294_MTN___ Cyprus.exe
    * File size: 163.81MB

    Note: The Software Platform and Applications version numbers can be found under Options-About screen on the handheld.
    03-13-11 04:29 PM
  11. Mbali Tracy's Avatar
    just do what almost every one dose get a new black berry cause why waste your time when you can have a do over
    12-17-13 06:36 AM