I am trying to restore my Blackberry 9780 to its factory settings.
I went to Security Wipe, but the option "User Installed Applications" is disabled (faded) and i cannot select it. I can only select "Emails" and "Media Card".
How can i select this? I really need to remove everything on the phone. Is there another way or how can i fix this?
7) Navigate to Computer >>> C: >>> Program Files >>> Common Files >>> Research in Motion >>> Apploader
OR to Computer >>> C: >>> Program Files (x86) >>> Common Files >>> Research in Motion >>> Apploader(if you have a 64-Bit Windows Operating System)
8) Delete the file named vendor.xml
9) Connect your BlackBerry through the USB port
10) Run loader.exe from that same folder then proceed to installing your OS.
11) Follow the on-screen instructions and enjoy. (Incase you were given 2 choices whether to leave the applications intact or to downgrade them to the original versions, choose the 2nd option which is to downgrade them, this will ensure you have a completely fresh installation)