1. Hasanta Sumudupriya's Avatar
    Whenever I connect my BlackBerry Bold 9700 smartphone to my computer, the computer says "The last USB device you connected to this computer malfunctioned, windows does not recognize it.". And my phone says "The charging source connected to your BlackBerry device cannot charge your battery.".

    My PC configurations are as bellows.

    01. OS - Windows 8 Professional 32bit 6.2.9200
    02. My OS is set to update automatically and updates without any problem.
    03. Windows Mobile Device Center is also installed in my PC.

    My BlackBerry Bold 9700 is running BlackBerry OS 6.0 Bundle 2475 (v6.0.0.546, Platform 6.6.0.207), Cryptographic Kernel v3.8.6.5 and Branding Version: 1.0.97.441u .

    I have marked the Media Card Support check box in All > Option > Device > Storage too.

    Things I tried to get out of this problem

    01. I installed BlackBerry Desktop Software v7.1.0 B42
    02. I installed BlackBerry Device Manager ENG (DM700 B44)
    03. I installed BlackBerry Link v1.1.1.32
    04. I installed BlackBerry BlackBerry USB and Modem Drivers ENG (DM7.0 B44)
    05. I tried restarting my phone while it is connected to my PC.
    06. I tried to pair my phone with my PC. But they shows me two different passcords. I tried to pair my PC from my phone and my phone from my PC too. But no one way worked.
    07. I tired connecting my phone to my PC via different USB ports too.
    08. I am sure that my data cable is working well because I am using it with my other phones.
    09. Previously I used a Samsung Omnia I900 with Microsoft Windows Mobile 6.1 Professional. Whenever I connected that phone to my PC, it says the same thing too. "USB device not recognized". So I suspect that "is this a problem in my PC?".

    PLEASE HELP me to solve this problem. It is ruining me :Wacko:. As a guest, I appreciate all of yours' helps. Best regards.
    Chiyembekezo Mhone likes this.
    07-12-13 10:43 PM
  2. Lendo's Avatar
    Welcome to the Forums. Looks like you've covered all the basics. That's a tough one. What type of PC is it?
    07-12-13 10:49 PM
  3. Hasanta Sumudupriya's Avatar
    Welcome to the Forums. Looks like you've covered all the basics. That's a tough one. What type of PC is it?
    My PC is an assembled one. Its' specifications are as bellows.

    * Intel Core I3-2100 CPU @ 3.10GHz
    * Intel DH67BL Motherboard
    * 4 GB RAM

    Lendo, I would like to THANK YOU VERY MUCH for helping me to get out this most of the worst problem!
    07-12-13 11:59 PM
  4. Gearheadaddy's Avatar
    1) Have you shut down the computer and restarted it? Just thinking...2) Have you tried a different usb port?...
    Whenever I connect my BlackBerry Bold 9700 smartphone to my computer, the computer says "The last USB device you connected to this computer malfunctioned, windows does not recognize it.". And my phone says "The charging source connected to your BlackBerry device cannot charge your battery.".

    My PC configurations are as bellows.

    01. OS - Windows 8 Professional 32bit 6.2.9200
    02. My OS is set to update automatically and updates without any problem.
    03. Windows Mobile Device Center is also installed in my PC.

    My BlackBerry Bold 9700 is running BlackBerry OS 6.0 Bundle 2475 (v6.0.0.546, Platform 6.6.0.207), Cryptographic Kernel v3.8.6.5 and Branding Version: 1.0.97.441u .

    I have marked the Media Card Support check box in All > Option > Device > Storage too.

    Things I tried to get out of this problem

    01. I installed BlackBerry Desktop Software v7.1.0 B42
    02. I installed BlackBerry Device Manager ENG (DM700 B44)
    03. I installed BlackBerry Link v1.1.1.32
    04. I installed BlackBerry BlackBerry USB and Modem Drivers ENG (DM7.0 B44)
    05. I tried restarting my phone while it is connected to my PC.
    06. I tried to pair my phone with my PC. But they shows me two different passcords. I tried to pair my PC from my phone and my phone from my PC too. But no one way worked.
    07. I tired connecting my phone to my PC via different USB ports too.
    08. I am sure that my data cable is working well because I am using it with my other phones.
    09. Previously I used a Samsung Omnia I900 with Microsoft Windows Mobile 6.1 Professional. Whenever I connected that phone to my PC, it says the same thing too. "USB device not recognized". So I suspect that "is this a problem in my PC?".

    PLEASE HELP me to solve this problem. It is ruining me :Wacko:. As a guest, I appreciate all of yours' helps. Best regards.
    07-13-13 12:47 AM
  5. Hasanta Sumudupriya's Avatar
    1) Have you shut down the computer and restarted it? Just thinking...2) Have you tried a different usb port?...
    1) I thought about that too. And I also thought that someone wiil suggest me it. Will it help me buddy? Anyway I'll try it too.
    2) Yes, I have tried, not one but many of my USB ports in my PC.
    07-13-13 01:34 AM
  6. Gearheadaddy's Avatar
    I just looked up your os. It seems it is 2 years old. Have you tried to update the os?

    Posted via CB10
    07-13-13 04:08 AM
  7. Gearheadaddy's Avatar
    USB device not recognized-img_00000034_lowlight.jpg Update os maybe?

    Posted via CB10
    07-13-13 04:10 AM
  8. Hasanta Sumudupriya's Avatar
    I just looked up your os. It seems it is 2 years old. Have you tried to update the os?

    Posted via CB10
    Even to update OS, how could I connect my phone to my PC?
    07-13-13 07:33 AM
  9. Hasanta Sumudupriya's Avatar
    1) Have you shut down the computer and restarted it? Just thinking...2) Have you tried a different usb port?...
    I tried restarting my PC while my phone is connected to the PC. But it didn't help me buddy. What should I do now Bro?
    07-13-13 11:55 AM
  10. mmcpher's Avatar
    1) I thought about that too. And I also thought that someone wiil suggest me it. Will it help me buddy? Anyway I'll try it too.
    2) Yes, I have tried, not one but many of my USB ports in my PC.
    Have you tried different USB-to-micro cables? They all look the same, but many do not perform sufficiently to allow stable data transfer.
    07-15-13 03:06 PM
  11. Hasanta Sumudupriya's Avatar
    Have you tried different USB-to-micro cables? They all look the same, but many do not perform sufficiently to allow stable data transfer.
    Sorry for the late reply! I'll try a different USB cable too. But my reply will be late. Sorry for that!
    07-16-13 06:04 AM
  12. Gearheadaddy's Avatar
    If you checked the box for media card support, your sd card is the only thing your computer will see! UNCHECK it while your phone is unplugged. Then plug in your phone.
    07-16-13 06:14 AM
  13. Gearheadaddy's Avatar
    Official OTA (over the air) OS for your phone is 6.0.0.723. Update your phone. Do not connect to computer to do this. Go to settings on your phone and look for "Check For Updates" somewhere. I can't tell you where because I don't have a 9700. Good Luck
    Whenever I connect my BlackBerry Bold 9700 smartphone to my computer, the computer says "The last USB device you connected to this computer malfunctioned, windows does not recognize it.". And my phone says "The charging source connected to your BlackBerry device cannot charge your battery.".

    My PC configurations are as bellows.

    01. OS - Windows 8 Professional 32bit 6.2.9200
    02. My OS is set to update automatically and updates without any problem.
    03. Windows Mobile Device Center is also installed in my PC.

    My BlackBerry Bold 9700 is running BlackBerry OS 6.0 Bundle 2475 (v6.0.0.546, Platform 6.6.0.207), Cryptographic Kernel v3.8.6.5 and Branding Version: 1.0.97.441u .

    I have marked the Media Card Support check box in All > Option > Device > Storage too.

    Things I tried to get out of this problem

    01. I installed BlackBerry Desktop Software v7.1.0 B42
    02. I installed BlackBerry Device Manager ENG (DM700 B44)
    03. I installed BlackBerry Link v1.1.1.32
    04. I installed BlackBerry BlackBerry USB and Modem Drivers ENG (DM7.0 B44)
    05. I tried restarting my phone while it is connected to my PC.
    06. I tried to pair my phone with my PC. But they shows me two different passcords. I tried to pair my PC from my phone and my phone from my PC too. But no one way worked.
    07. I tired connecting my phone to my PC via different USB ports too.
    08. I am sure that my data cable is working well because I am using it with my other phones.
    09. Previously I used a Samsung Omnia I900 with Microsoft Windows Mobile 6.1 Professional. Whenever I connected that phone to my PC, it says the same thing too. "USB device not recognized". So I suspect that "is this a problem in my PC?".

    PLEASE HELP me to solve this problem. It is ruining me :Wacko:. As a guest, I appreciate all of yours' helps. Best regards.
    07-16-13 06:28 PM
  14. currency obua's Avatar
    any closure?..am having same problem with my blackberry passport
    08-19-15 09:38 AM

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