1. messa831's Avatar
    I'm updating my husband's 9900 and its been stuck on the same screen for a while. What do I do if it stays this way? We have AT&T for our carrier. Updating it to the latest update.
    Attached Thumbnails update problems-img_00001108.jpg  
    06-19-13 01:50 AM
  2. diegonei's Avatar
    Welcome to the forums!

    Stuck at update is never good news, as it can end up bricking the device. The image shows that the update has been complited and the device is just loading info back. It would be ok to unplug (or battery pull, if this is OTA). Two scenarios:

    1. The retore was complited but the update process got stuck and never exited. Device will boot normally and all will be well;
    2. The restore didn't finish. Device will boot normally but there will be loss of personal data.
    3. The update process borked. Device will load into a 5xx error (unlikely considering it was already restoring data).

    So, it it has been over 90 minutes, interrupt it and see what happens. It's also a good idea to make sure you have the latest backup handy.
    06-19-13 03:19 PM
  3. messa831's Avatar
    Thanks for the info. I ended up pulling the battery and it just finished the installation. Phone was fine.
    Legal Eagle likes this.
    06-20-13 03:41 AM

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