True Story and Warning: www.cnn.cn
As a Crackberry loyal member, I’d like to share my story with w ww.cnn.cn that sells Blackberry accessories.
True Story:
On 22nd June, 2009, I bought a lot of different parts (total $ 82) for my Blackberry Bold from the above website. Supposedly the parts are OEM. When I received the parts, I examined them and found that they are mixed: OEM with non-OEM. Afterward, I went to the website to leave feedback so that other buyers do not get raped off. The Admin of the website did not like my comments! So, he did not approve it. He basically does not support the right for free speech. If you write good comments about his products, he will approve it otherwise, forget it.
Anyway, I sent t an email to the support team, specifically “Steve Chan”, and told him that I’m not satisfied with some parts (for example the black trackball does not work and the bezel is not OEM) as well as the way they treat their customers. He replied “If you intend to keep the parts, we can send you a replacement for the G1 trackball, I believe you may have received one from a bad batch we had.”
I sent him back an email and told him “Yes, I am intended to keep them as long as you send me new trackball and bezel.” Since then (about 15 days), I have not received any replacements and he blocked my email because of the negative feedback that I left on his website. I sent him 4 emails he did not reply. Then, I went to the bank on 13th July and disputed the transaction. However, the website is a Hong Kong based and the procedures take long time, I was told.
I’m sharing my story to show you how terrible my experience was. I will leave it to you if want to buy or not from w ww.cnn.cn
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UPDATES: After I posted this thread and I disputed the transactions, cnn.cn started again to send me emails!!!!
Please, look at the emails and tell me your impressions. I'm gonna copy all the conversations except "my name"
"
Mr. ......
It has come to our attention that a dispute has been filed against Geotrust against us. Checking your conversations between Steve Chan and yourself, we see that a replacement had been setup to be sent to you, but the replacement was not completed before Mr. Chan departed on urgent business. Unfortunately, all emails were sent to him as he was handling the case, we were unaware of the situation until now.
Seeing as your replacement package is already prepared for shipping, we can do one of two things
1. Refund your order in full
2. Ship out your order, but by FedEx to the address of your choosing
In either case, we apologize for the mishandling of your case. Let us know how you wish for this to be handled.
Franklin Lee
"
"
Really, are you kidding? First of all he was very rude and impolite with me from the beginning.
Second, he stopped answering my emails since July 1st and today is July 16th. He was trying to make my 30-days period for refund expire!! But, I knew it when he did not reply to 7 emails. Then,I sent back your all parts.
Third, I did reported about you to Geotrust, RBS World Pay, my credit card issuer and other U.S. Legal commerce authorities. And wrote about you articles and threads on the Internet.
Finally, keep your replacement for Steve and refund me.
Sent via BlackBerry Bold
"
You can tell I was so pissed off .
"
Hi .............
Understand that you made your complaints, I would do the exact same thing in your case.
My apologies if he had sounded rude in his emails. However checking your conversation history between yourself and Mr Chan, I do see he said he will send you the replacement, only that it was not processed because of his urgent departure on the 1st. Also, he cannot expire your guarantee as the 30 day replacement is valid as long as the customer contacts us within 30 days receipt.
Have the parts been sent back, or are they still in your possession? If they have been sent back, we will gladly issue you a refund in full for your order.
Again, my apologies for this issue, I do wish we had double checked his inbox to see if there were any unresolved issues.
Let us know,
Franklin Lee
"
"
Yes, I called USPS and I was told that you received your parts in Hong Kong. Just refund me and delete my account from your database.
Sent via BlackBerry Bold
"
See what He answers !!
"
Hello .........
Do you have the tracking number for the package that you sent back? It may be in our PO box which we need to go pick it up
Franklin Lee
"
"
Can you check your mail box and not bother your customers ?
"
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UPDATES:
Few more emails
CNN.CN
"
Hello ....
The package is still in Chicago, it hasn’t even left the States yet, all it says is USPS received your package on the 6th. Here’s the tracking info USPS - Track & Confirm
Franklin Lee
"
ME
"
Thank you for the information I will check with them next Mon. When I called them two days ago they told the package has been received.
Sent via BlackBerry Bold
"
ME
"
Actually, the package is NOT in Chicago. And the link you provided just says this "Your item was accepted at 2:59 PM on July 6, 2009 in CHICAGO, IL 60604"
The USPS does not say "The package is still in Chicago, it hasn’t even left the States yet"
"
ME
"
Franklin (formerly Steve),
It seems to me that you are not wiling to full refund me even though you have received all of your parts. So, I'm going to take further steps.
"
ME
"
Listen ! my order was on 22nd June. Today is 18th July and I still haven not received my refund. All what you have been doing will be held against you. I have all your emails and you admitted that you have neglected and ignored my emails from 1st July until I reported about you on 15th July.
Keep going........ Steve
"
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UPDATE of 20th July:
CNN.CN
"
Al3azef,
Yes, but isn’t the tracking suppost to reflect the fact that the package has left the States, and also that it has been delivered? That’s what we get for our tracking when we send our packages to the States…
And I’m not Steve. I’m handling your case now.
We’ll check our PO box again today to see if your package has arrived.
Franklin
"
CNN.CN
"
Just to let you know that the package has been retrieved from the PO box. It will be checked for completeness and refunded once confirmed.
Franklin
"
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Lessons:
1- It took me about a month (22 June- 20 July) to get $80 back!
2- EXTREMELY bad service and rude representatives
3- I reported RBS Wolrd Pay, GeoTrust , my bank and USPS because they stopped answering my emails for 15 days (1st June - 15th June). I was almost going to report to the FBI and CIA hahaaaa just kidding
4- Buy from U.S./Canada even if the parts more expensive and DO NOT waste your time and money with CNN.CN
5- All the parts they sell are non-OEM and the quality is terrible
6- I WILL NEVER BUY FROM CHINA!
7- I lost total of $15 for the shipment both ways.
8- Hopefully you find this post helpful
Cheers