1. texn884's Avatar
    Hi all,

    Yesterday my Bold 9930 fell into the track can only to fall on paper and after i took it out and went to check a message it only scrolls but in some applications it does not scroll I have to use the touch screen to move around.

    Also, on the home screen it goes up down side to side with no issues but when i go into my email or other apps it only goes to a certain point and stops.

    I have done many hard reboots and taken the media card out and only one time it started to work again just for a few minutes.

    Do I need to wipe and reload?
    06-07-13 08:52 AM
  2. FF22's Avatar
    I guess you should do a full backup at this point. Then you can try reloading the OS but it might have been damaged by the fall. Although it is odd that it scrolls fine in some modes but not in other apps. I did have that happen once (don't recall what caused it) but a reboot did fix it. Good luck.
    06-07-13 10:00 AM
  3. texn884's Avatar
    Thanks the phone landed on crushed copy paper.

    Im going to try a wipe and go
    06-07-13 10:02 AM
  4. bmantz65's Avatar
    I had the same problem a few months ago. It kept happening after reboots and even after an OS upgrade. I talked to Verizon and did a warranty exchange. The new one has had no trackpad problems.
    06-07-13 12:12 PM
  5. texn884's Avatar
    I just did a wipe and reload and its still doing it Im going to take it to sprint here in a few
    06-07-13 01:25 PM
  6. texn884's Avatar
    Well great news Sprint went ahead and gave me a brand new 9930 and I'm rocking a shining new BlackBerry. Way to go to my local Sprint shop.
    FF22 likes this.
    06-07-13 10:44 PM

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