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I was updating my 9000 Bold yesterday when the screen went blank, then was replaced by the following:
A white screen with a very small black clock in the middle whose hands are constantly revolving, and this alternates with a black screen and a red light.
My computer no longer connects with the device.
I have tried ALT-CONT-DELETE, and also removing the battery for 30 seconds but it makes no difference.
Can anyone please help?
maybe you should try wiping ur device and installing a fresh os on it
How do I do that, because the device does not connect with my computer and the key pad on the device is non-responsive. Screen only alternates between black background with red light, of white background with very small clock in centre with revolving hands
You need to go look in the Blackberry Help section. You'll find the directions you need to reinstall.
I finally removed the desktop software from my computer and re-installed it, and I have now re-connected to my 9000 Bold. However, it now says no sim card. I wondered if for some reason the device had locked itself, so I wanted to imput the unlock key I got last year when my brother-in-law gave me the phone. I went into options - advanced options - select sim card, and entered MEPD, and did not get a chance to then enter MEP2 because I got message saying Sim Disabled. If I try to go back into options - advanced options, I immediately get the Sim Disabled message. All these problems started yesterday after trying to update software. Where do I go from here?