1. lobsterboxed's Avatar
    I visited my local Sprint store last Friday and spoke to the manager about the history of issues I have had with My Tour and the other two on my account. After a few minutes, the tech looked at the phone and immediately prepared a ticket to allow the swap of the phone. They also replaced my Otterbox Defender with a brand new one. All at no cost. I am to bring in the other two Tour's next week to be evaluated for replacement. I have 5 BB's on my account. Also, the Tour is no longer available for sale. Seems like the Tour has had the shortest life span that I can remember.
    05-21-10 05:40 PM
  2. mhoogasian's Avatar
    Which Sprint Store did you go to? What issues did you have with your Tour?
    05-21-10 06:35 PM
  3. mapimages's Avatar
    hopefully i can get my tour swapped like u did

    my trackball starting to act up and my headphone jack doesnt work anymore
    05-21-10 06:48 PM
  4. iCandi's Avatar
    my trackball sucks.

    wow they replaced all that stuff for free? do u have insurance?
    05-21-10 07:11 PM
  5. lobsterboxed's Avatar
    I went to a corporate store. I had many problems with the trackball and speaker.
    05-22-10 07:18 AM
  6. Success100's Avatar
    no, they will only approve a model exchange if you have had 3 warranty related exchanges in the last 6 months
    05-23-10 10:11 PM
  7. wocampb's Avatar
    I went to the Sprint Store yesterday and they swapped my Tour out for a brand new Bold for free. I have had quite a few Tours and the manager didn't even question it and just did the replacement for me. This phone is a big step up from the Tour so far.
    05-25-10 04:18 PM
  8. xo96's Avatar
    And I just went to BB and got a pair of 9650?...Damn....should have try the Corporate store near my work..Great "YMMV" news. Thanks.
    05-25-10 04:24 PM
  9. SCrid2000's Avatar
    Makes me wish I'd just gotten a tour.

    Posted from my CrackBerry at wapforums.crackberry.com
    05-25-10 04:41 PM
  10. tourboy's Avatar
    Interesting...wonder if Verizon will do the same?
    05-25-10 05:22 PM
  11. anon(1600764)'s Avatar
    Sprint offered me to trade in my Tour for a $70 credit so I did that.

    Posted from my CrackBerry at wapforums.crackberry.com
    05-26-10 01:44 AM
  12. tourboy's Avatar
    With the ongoing trackball issue, I am sure Verizon will do the same; if not initially, then at least once the initial interest subsides.

    Sprint offered me to trade in my Tour for a $70 credit so I did that.

    Posted from my CrackBerry at wapforums.crackberry.com
    05-26-10 10:36 AM
  13. dollface's Avatar
    went to my Sprint store a few days ago, and even though I have had my Tour replaced twice, they still would not replace it for the new Bold. My line is not eligible for an upgrade for 1.5 years, they said "Sorry".
    05-26-10 11:05 AM
  14. JazzeeJEF's Avatar
    I had mine swapped out. I had my Tour replaced 6 times in less than a year. Ridiculous!

    I am noticing that in DM that it says total space available 0kb. Is anyone else having this issue?
    05-26-10 12:20 PM