1. Emnesty's Avatar
    I recently purchased a used BB Bold 9780, and it seemed to be wiped clean, however when I attempted to use the App world, the previous owners account was signed in. Is there any way to sign them out without knowing the password? I would be willing to restore factory defaults if possible/necessary.
    07-16-13 11:17 AM
  2. Kris Simundson's Avatar
    I recently purchased a used BB Bold 9780, and it seemed to be wiped clean, however when I attempted to use the App world, the previous owners account was signed in. Is there any way to sign them out without knowing the password? I would be willing to restore factory defaults if possible/necessary.
    You will need to do a security wipe in order to remove a BBID linked to the account
    07-16-13 11:39 AM
  3. Emnesty's Avatar
    You will need to do a security wipe in order to remove a BBID linked to the account
    How does one go about doing that? This is my first time using a Blackberry haha.
    07-16-13 11:50 AM
  4. Kris Simundson's Avatar
    Settings - security - security wipe

    Be warned it can take up to a hour+ for a device to wipe

    It really is a security wipe not a factory reset

    Posted via CB10
    Emnesty likes this.
    07-16-13 12:06 PM
  5. Emnesty's Avatar
    Settings - security - security wipe

    Be warned it can take up to a hour+ for a device to wipe

    It really is a security wipe not a factory reset

    Posted via CB10
    Just finished, and it seems to have worked. Thanks a bunch.
    Kris Simundson likes this.
    07-16-13 12:37 PM

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