1. peniero's Avatar
    I finally chose to update my bold last night. Had a bad feeling. 16 percent updated and it froze up. Could not get out of that screen. Carrier said it could not be done and that I should not have updated. So I've list everything on the phone and really wish to somehow get it back. Had to buy a new Q5 today. Out lots of money for something that wasn't my fault. Can anyone help?!
    04-08-14 08:03 PM
  2. anon721037's Avatar
    Why didn't you just reload the software on your bold through bb device mgr.
    04-08-14 08:06 PM
  3. peniero's Avatar
    I tried bb desktop, which froze as well. So I did the update just having it plugged inusing wifi. The screen locked when it came to "social feeds" and it could not be removed no matter what, including shutting down, battery removal etc. Carrier said it was dumb for me to update because my phone was too old and said there was nothing they could do. Really frustrating I just want the stuff on the internal memory back. Also upset as I had to buy a new phone for a screwed up update glitch
    04-08-14 08:49 PM
  4. anon721037's Avatar
    I don't think you can unless you have it backed up on the desk manager and your able to get the files, you might be able to. I'm not good at that stuff so I'm not going to be any help. Sorry.

    Posted on my Z30 on Z30STA100-5/
    04-08-14 08:55 PM

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