1. strebel's Avatar
    my 9700 will not allow me to adjust the volume during calls or while watching video. when I press the buttons, nothing happens.

    However I can still adjust the call the call volumes through the user profiles.

    Do I have a bad phone?
    06-07-10 10:29 AM
  2. fatboy97's Avatar
    If the buttons actually work, then more than likely you don't have a bad phone... what OS version do you have loaded on your device, and if you recently upgraded OS, when???
    06-07-10 10:39 AM
  3. strebel's Avatar
    the phone was updated about three weeks ago. the OS is c5.0.0586 (Platform 5.1.0.146)
    06-07-10 10:46 AM
  4. fatboy97's Avatar
    And did it work before the upgrade???
    06-07-10 10:49 AM
  5. strebel's Avatar
    Yes, they were working. so, should I downgrade the OS?
    06-07-10 11:04 AM
  6. c_86's Avatar
    try upgrading to 5.0.0.680 and see if that helps... if not, then you may need get a warranty exchange
    06-07-10 11:07 AM
  7. fatboy97's Avatar
    Yes, they were working. so, should I downgrade the OS?
    Either upgrade.... OR consider reloading your OS... if you reload the OS, you might consider backing up everything first (of course) then use something like BBSAK to Wipe and then load the OS, but if you are going to reload the OS, delete it off your PC first, then download a fresh version from the source again.
    Last edited by fatboy97; 06-07-10 at 01:06 PM.
    06-07-10 01:03 PM
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