1. S-FLY's Avatar
    Hey guys,

    I have a Telus 9700 Bold that I've upgraded using Telus's OS6 ( on BIS and we have a voicemail system that sends us our voicemail from our desk phones as an attachment in an e-mail as a .wav file (I've read tons on this, but nothing for OS6).

    That being said, I can play the .wav file by opening the attachment, but the file plays very choppy. My coworker has the same issue. When we open the .wav attachment on a computer, it plays fine in Windows Media Player. I *want to say that prior to the OS6 upgrade, it played fine.

    Any ideas? ...yes, I've done a battery pull.

    04-05-11 05:08 PM
  2. MobileMadness002's Avatar
    How is the WAV file encoded?
    04-05-11 06:42 PM
  3. S-FLY's Avatar
    Bit Rate: 13kbps
    Channels: Mono
    Sample Rate: 8 kHz

    (had no problem playing these before, also plays fine in windows media player).
    04-06-11 05:12 PM
  4. andyco's Avatar
    Our company just upgraded from Curves to the Torch and we are experiencing the same problem. The attachments played well on the Curves and know we get the choppy sound on the Torch.

    Anyone know of a solution?
    Last edited by andyco; 04-07-11 at 03:52 PM. Reason: spelling mistake
    04-07-11 03:52 PM
  5. S-FLY's Avatar
    Are you having the same issue where the wav file also plays fine on your computer?
    04-07-11 05:00 PM
  6. andyco's Avatar
    It plays fine on our computer, also plays fine on Blackberry Curves and Iphones. Seems to be a problem with only the Torches.
    04-11-11 11:39 AM
  7. S-FLY's Avatar
    I think it's a problem with OS6, since your Torch has OS6 and I just upgraded my Bold to OS6 and this issue started occuring.
    04-15-11 09:43 AM
  8. S-FLY's Avatar
    Nobody else is experiencing this?
    04-20-11 11:03 AM
  9. BeyondTheBox's Avatar
    Must be some incompatibility with the OS6 media player file support. You can possibly try a third-party media/music player and see if that changes things.
    04-20-11 02:50 PM
  10. 22action22's Avatar
    I'm having the same problem since upgrading to OS6 with choppy playback on my Bold 9700. Played well before upgrade and on my computer plays no problem still. Anyone resolve this as very frustrated.
    05-04-11 06:39 AM
  11. cotedb's Avatar
    I have this same problem with my Bold 9700. Worked fine before upgrade to 6.0. Nothing else was changed. Same effect whether the email with .wav attachment comes from BES or from my gmail account.
    File plays fine on PC.
    I'd love to find the fix.
    06-14-11 05:18 PM
  12. dbezaire's Avatar
    Same problem for one of my BB Torch users on our BES. If he listens to the wav attachment from the e-mail it is buggered, but if he saves it to the memory card and then goes and opens it, it is fine.

    Odd... Anyone find a fix for this yet?
    09-01-11 03:10 PM