I have two phones from Sprint and both seem great so far. Only about a week into it so time will tell. I threw mine in an otter box from day one. My wife threw her's in her purse. (It should have a titanium box to make it thru that ****!) So we'll see. This is another reason that the $8 per month for insurance isnt bad. With three pre-schoolers in the house the phones are doomed once the activation finishes.:D