1. larsonage's Avatar
    I recently sold my blackberry 9930 to someone on the marketplace. He has been trying to activate it but has been having issues. He called VZW but he said they can't recognize the phone. It's weird because I never had that issue. Can anyone help me out?

    Sent from my iPhone using Tapatalk
    11-01-13 07:12 PM
  2. duane534's Avatar
    He should be able to dial *228 from the Bold. It will first prompt him for his phone number, then it will prompt for his account password. After about 90 seconds of hold music, it will be ready to go.
    11-01-13 09:14 PM
  3. larsonage's Avatar
    Thats what u told him. He said he got the phone connected but connect sync his emails to it because it asking for an enterprise password. That was a personal phone not a work phone. Thanks for replying.

    Sent from my iPhone using Tapatalk
    11-02-13 08:18 AM
  4. bunky1971's Avatar
    I had that same issue when I had 9930s. Just have him put in his email pw where it asks for enterprise activation. Everything should sync normally. If not, the dreaded 611 call may be in order
    11-02-13 08:26 AM
  5. larsonage's Avatar
    Thanks I'll let him know. He is pretty much fed up.

    Sent from my iPhone using Tapatalk
    11-02-13 09:13 AM
  6. larsonage's Avatar
    How would that happen when the phone was never used as a business phone?

    Sent from my iPhone using Tapatalk
    11-02-13 09:15 AM
  7. bunky1971's Avatar
    Really not sure, but I had that same issue on two 9930s and one was bnib. I even called 611 to be sure BES wouldn't be added to the account if I entered my pw

    Posted via CB10
    11-02-13 04:04 PM

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