[cinky]

I'm new in BlackBerry and have the following problem.
I synchronized my BB with Contacts in my PC.
So I have everything in BB memory, all contacts.

But after someone is calling me, there is only the telephone number shown on display, and no name of the caller.
When I go to the call history, there is the name of the caller who calls me.
I don't know if this is some strange feature of BB, but I don't know how to change it. I tried to find some settings for that.

Please help me. Why I'm not able to see the name of the caller when he calls?

Thanks.

[danielx]

Are the contacts on your sim card or saved on the device?
Not sure if it helps but try pulling the battery

Posted from my CrackBerry at wapforums.crackberry.com

[cinky]

Yes, the contacs are saved in the device not on SIM card.
What does it mean "pulling battery"?

Thanks.

[danielx]

Means removing the battery and leaving it out for a few mins before popping it back in
Oh and do it while the device is on
This is a very very common first step to most issues
And most of my issues are resolved that way

Posted from my CrackBerry at wapforums.crackberry.com

[cinky]

Thanks

It works.

[danielx]

Great! The magical battery pull resolves a lot of "issues"
Really a lot
So next time u hit a wall, try that

Posted from my CrackBerry at wapforums.crackberry.com

[cinky]

Hi danielx,

It happens again, after some time.
I tried to pull battery again, but this time it is not working.

Do you have any idea why my BB is not showing caller names?

[danielx]

that's strange. esp for it occur even twice
is the bb brand new?

[cinky]

Yes, Brand New BB.
From O2.

Do you think I have to reclaim it?

[danielx]

i should think so
might be a faulty motherboard (pure guess only)

see if u can get it swapped

[cinky]

OK, thanks again.
Have a nice day.

[danielx]

no prob
last ditch - what apps have you got installed?
might be a faulty app

[cinky]

There is BalckBerry smartphone v4.6.0.162 (Platform 4.0.0.155)
Every smartphone application is 4.6.0

[cinky]

I solved it.

The reason is encrypting contacts in the device.
When the contact list is encrypted I don't see the name of the caller.

I turned off the encryption of the contact list and everything is ok.

So there it is...

[Project Marnier]

i should think so
might be a faulty motherboard (pure guess only)

see if u can get it swapped

Ok, this sounds very common with the BB security protocols(meaning) based in the level of the security setting you are running the device it for sake of security wont display the name of the contacts in your address book if the phone is locked or in standby.. So to resolve your issue look in settings/options/security Opt/Gen Settings. On this screen you should have 3 core stages of security broken down for you. Content Compression/Content Protection an the last part which is likely @ fault for hiding your contacts when locked is(Strength of security) while I don't like the hidden contacts myself I have always left mine's set to "strongest" out of fear of either the device being stolen or any random person walking past the phone ringing from reading the caller I.D. an answering