1. azulla pinnata's Avatar
    my bb 9790 have a problem with touchscreen, the touchscreen not work. but after i'm reboot or hardrestart will normal again. but not long after that will return an error. anyone can help me? please
    12-10-13 07:52 AM
  2. OniBerry's Avatar
    Without additional information, it would be very hard to troubleshoot. Could you post the error message from your logs?

    From the homescreen you can hit Alt+lglg and that will bring up your Event Log, and there should be a log entry from the last time your screen became unresponsive.

    You can also follow this KB article to extract your logs. KB05349-How to extract the event logs on a BlackBerry smartphone
    12-10-13 08:39 AM

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