missed calls and voice mail issue

I am new to Blackberry and I have some questions about my 9700. I have tried looking to see if this has been posted but I didn�t see anything. I recently installed the .602 OS and did the battery pull and all that hoping it would fix the problem but it hasn�t. The problem is when I miss a phone call and receive a voice mail. I do have the visual voice mail set up and to my knowledge that works fine. The visual voice mail alert popup shows up first and when I go to play the VM, it starts playing and then the missed call alert popup shows up on top of VM. I can either open the missed call to view it or dismiss it. If I open it, I can�t do anything to the VW since it is still going or not going anymore in background and if I dismiss the missed call, I have to go back a view the missed call in the call log to get the icon to go away. Also, once everything is done, my SMS & MMS folder opens up for no reason that I am aware of. Is this normal for everyone�s phone? If not, do I have a setting wrong that I am not aware of? Any help is greatly appreciated. Thanks!

Is this just something that I have to live with? Does anyone have this problem with their phone?

the problem im haveing is the icon will pop up on my screen but no sound letting me know there is a vioce mail in my mail box. my old tour 9630 and curve 8350i both made sounds. sprint was no help. all other ring tone settings working fine.
Any suggestions?

That is the way it works. Cancel out of everything as they come to the screen and play the VVM from messages after going into the call log. as for sounds, VVM notification should be playing the same tone as SMS as defined in your active sound profile. Some have had issues with changing the default profiles including myself. To get around those issues, mainly reverting back to defaults over a device reset, I recommend creating a custom sound profile from scratch. Mine has always functioned properly and it will come across over an OS change.

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Thanks for the reply shansmi! Another question, I was told there was some kind of popup manager app that was supposed to fix my original question. Does anyone know what I am talking about? I have no idea what this app is called or where it is located to download it. I have tried looking on app world and here but without knowing the name, it is kind of hard finding it, if it exists.

You are welcome. I don't know of any application that does that.

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