1. Strikkie's Avatar
    Hey people,

    Last week the microphone and the speaker of my 9790 stopped working.
    When the phone connects i can't hear anybody nor they can hear me.
    When i put the phone on speaker, I can hear the caller en they can hear me.

    I thought it was a software flaw, so i wiped my device (twice) and did a clean install of 7.1 (the leaked 402, which worked fine since about two months).
    Still no luck
    Maybe the solution lies within the community
    otherwise it'll be a warreny issue

    By the way, the phone didn't got wet and i didnt drop it.
    06-11-12 11:22 AM
  2. pkcable's Avatar
    Sounds like a warranty issue to me!
    06-11-12 11:53 AM
  3. garfield_1175's Avatar
    try inserting your earphones with built in mic and while on a call change the mode to handheld from speaker it helped in my case

    Sent from my BlackBerry 9790 using Tapatalk
    06-12-12 04:47 PM
  4. Strikkie's Avatar
    Crazy ....it worked! Hope it lasts
    Thanks for your help! Appreciate it
    06-13-12 12:38 AM
  5. elcapitanwii's Avatar
    It really worked for me.
    Thanks a lot.

    PS: BestWildcard & garfield_1175: can you please submit if the solution lasted?
    I mean: did it happened again, or this was a "definitive" cure for the illness?
    09-24-12 09:39 PM
  6. Strikkie's Avatar
    I exerienced it one more time, but that was after i droped the phone.
    Solution worked again, so its pretty much a solid one
    Garfield_1175 is a hero
    09-25-12 12:10 AM
  7. corpliazon's Avatar
    Hey people,

    Last week the microphone and the speaker of my 9790 stopped working.
    When the phone connects i can't hear anybody nor they can hear me.
    When i put the phone on speaker, I can hear the caller en they can hear me.

    I thought it was a software flaw, so i wiped my device (twice) and did a clean install of 7.1 (the leaked 402, which worked fine since about two months).
    Still no luck
    Maybe the solution lies within the community
    otherwise it'll be a warreny issue

    By the way, the phone didn't got wet and i didnt drop it.
    It happened to my phone too. Just stop downloading unnecessary apps. keep them to the minimum. And take out the battery. Re-insert and start. Immediately thereafter just re-boot it. It becomes normal. It solved my issue and am not facing any problems from then onwards.
    09-30-12 11:47 PM
  8. chillininmtl's Avatar
    just experienced it on my 9790. one thing that seemed to oddly work was, whilst you are IN a call, even though you don't hear anything hit the Blackberry Menu button then the Enhance Sound option and switch from normal to either Base or Treble Boost.

    Suddenly the sound will start to work again, even after you change it back to normal 3 seconds later (if you choose to do that). Must be a software glitch! But seems to work. Better than battery pull too and faster.
    09-25-13 06:56 PM
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