Looking for help with BB ID. Forgot Password and Don't rememeber recovery question answer!

Hi,

A collegue in my office damaged his 9900 and had to get it replaced. When we fired up the new phone, It asked to log into his BB ID, which of course he can't remember the password for. So I went to forgot password which brings you to the recovery question. The question is his daughters name, but the answer that he thought would be correct (daughter) did not work. He tried several other possible answers but gave up at attempt # 9 for obvious reasons. I tried to create a new Blackberry ID, but the email address is associated with another account (the account we cannot access). This is the only email address he has and uses.

Is there any way to fix this while keeping the same email address?

Thanks in advance.

I call my carrier( att) tech support with issues like BBID or e mail address

Originally Posted by fryk

I call my carrier( att) tech support with issues like BBID or e mail address

Very good suggestion, should help you if you call the carrier.

Sent from my BlackBerry 9900 using Tapatalk

Hope this helps

How to Reset App World Password - BlackBerry Support Community Forums

please may you help me enjoy my bb