Just curious...

I got a new 9780 sent to me from Rogers to replace my current phone that has the keyboard stutter issue. The person on the phone said that they would send me a new phone, but the one they sent me is a refurbished phone...is this standard procedure?

Posted from my CrackBerry at wapforums.crackberry.com

Originally Posted by cb1205

I got a new 9780 sent to me from Rogers to replace my current phone that has the keyboard stutter issue. The person on the phone said that they would send me a new phone, but the one they sent me is a refurbished phone...is this standard procedure?

Posted from my CrackBerry at wapforums.crackberry.com

Sometimes, a tested refurbished phone is better than a brand new phone with some surprises. Especially when it comes to the 9780

If they're like VZW, you're entitled to a "certified like-new" replacement. could be worse:

http://forums.crackberry.com/rogers-...hanged-625345/