[Dr ebrahim]

hello

just bought a 9790 online ... i think its american

i have a blackberry service here in my country which works just fine on my 9780 and 9800

9790 however its working ok with calls sms and bbm

the browser icon is missing from home screen but found in recent app section

any time i try to browse its give me eror " browser has been blocked " even the same with youtube

try to install opera browser from app world give me eror " no cached credenials error id 40721 "

im really want this phone coz its small and light , i will return it back if there is no soloution for that

and yes i call my service provider and the usual answer is this is not our problem its device !!!

please help

[Jakob Greve]

Sounds like you haven't set up your phone correctly

[Dr ebrahim]

any help with that ??

[blueyestm]

I'd do a security wipe of the phone to put it back to original OS in case the person you got it from didn't clean it up then reregister it with your carrier

[ezrunner]

Sounds like service books are missing

Posted via CB10

[Dr ebrahim]

did that already but nothing happens !!

[Dr ebrahim]

Sounds like service books are missing

Posted via CB10

ok i read about that but how to deal with it ?? try even to upgrade the device to latest os nothing change

[zehkaiser]

ok i read about that but how to deal with it ?? try even to upgrade the device to latest os nothing change

I thought your carrier had to push those. I could be wrong, as I only had missing service books once.

Posted via CB10

[grover5]

Yeah I think the carrier has to push those.

Posted via CB10

[blueyestm]

You can manually load an OS on any phone. Did you swap out the PIN in your carrier account to the new phone?

[Dr ebrahim]

I thought your carrier had to push those. I could be wrong, as I only had missing service books once.

Posted via CB10

They said as long as the service is good they could not help me more

[Dr ebrahim]

You can manually load an OS on any phone. Did you swap out the PIN in your carrier account to the new phone?

No.. Coz I keep change my device from 9780 to 9800 with same SIM and they are working just fine no need to swap pin in any account as long I have unlimited blackberry service.
I even tried the manual os replace as I download the specific os from bb site which is compatible with my carrier and nothing changes. One of my friends told me I should flash the phone in some shop here. It's really cheap but little bet far from my area. But I will give it a try.

[Dr ebrahim]

Just flash the phone and still same problem!!! Any help guys?????

[spike12]

KB15402-How to send service books using the email setup application on the BlackBerry smartphone

Pushing service books

[Dr ebrahim]

Thanks for all you guys who replied and concerned. Its turns out the problem is from the cheating online seller that I bought the phone from. The device was IT policy enabled. So a restore factory settings by blackberry desktop software solved the problem. It was pretty much annoying experience to me. But at the end I came up with the following results.

1- don't buy a mobile phone online unless from a trust worthy seller. It's better to buy from your local supplier even there is a slight price different.
2- blackberry is way complicated device for sure compared to android.
3- do your research! There are plenty of useful info in the web. An YouTube video solved my problem.

Thanks again for all the guys here who tried to help.