1. DABMike's Avatar
    I have had a 9700 for a couple of years but never once used it for music. Last night I tried syncing it with my itunes act on my laptop. Since I have a very small sd card (2GB) i wanted to check off a few albums to see how I liked using the blackberry as a music player. However, some playlists/albums were "greyed out" and I could not check them off and move them to the phone. Most of the music was avalable to move and the phone worked great as a player. any help would be apreciated!!!
    06-25-13 02:21 PM
  2. middbrew's Avatar
    Which OS is the device using OS5 or OS6? Are the music files compatible with the OS?

    Here is the User Guide for the 9700 on OS5 as relates to compatible music file extensions.
    Supported audio and video file formats - User Guide - BlackBerry Bold 9700 Smartphone - 5.0

    Here is the User Guide for the 9700 on OS5 as relates to compatible music file extensions.
    Supported audio and video file formats - User Guide - BlackBerry Bold 9700 Smartphone - 6.0
    07-01-13 06:08 PM
  3. middbrew's Avatar
    It could also be with the small card some of the music files are too large when added at the same time as other files.
    07-01-13 06:09 PM
  4. raremage's Avatar
    Could be DRM related. Did you ever unlock your iTunes library?

    Posted via CB10
    07-01-13 06:15 PM
  5. middbrew's Avatar
    That's a good point, they probably are DRM locked files.
    07-01-13 06:30 PM

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