Originally Posted by
JeffH If by locked you mean there is a small red padlock icon with the timeout and password options and you can't change them, that means your device has an IT Policy controlling those functions. You won't be able to change them. What's an IT Policy? An IT Policy is the way a company enforces its IT Security rules on BlackBerry's that have inside-the-firewall access. These devices have BlackBerry Enterprise Service (BES) accounts instead of the BlackBerry Internet Service (BIS) accounts that consumer users typically have.
BES users get over the air synching of their Calendar, Email, Address Book, Tasks, and Memos. In return, they accept that the company can monitor all their email, log their phone calls, and in general control every aspect of their phone: whether they can install apps, use the Media Card or Bluetooth, or access the internet, for example.
IT Policies can be very strict to benign. Mine, for example, only requires me to use a password and Content Protection and sets the max timeout to 30 minutes.
If you have an employer-provided phone, and attempt to remove the IT Policy, your attempt will be detected the next time you attempt to log on to the company servers, the IT policy will be pushed back on your phone, and you could face severe disciplinary consequences for violating security.