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I just got my replacement phone as I had to claim on my insurance, they couldn't find a black one so I had to get a white one instead. It came in a sealed blackberry box with all accessories, such as charger, USB lead and earphones. I can't tell if its refurbished or not! Anyone know a way of finding out? Thanks.
It's pretty safe to say its new. BlackBerry uses a third party to refurbish and repair its phones and they don't come in the original packaging. I've seen some come in packaging other than the original with the various codes written or typed on a sticker (original packaging has the info printed on the side). Others I've seen with no packaging at all or just in a zip lock bag. If your packaging is original, this is how the IMEI, PIN and model numbers will be printed:
Yeah, it has the correct IMEI and all of that stuff on the box! Looks like they gave me a new one then :) thank you for your help.
I've got a new Z10 on its way to me and I'll be all over that thing to make sure it's new! LOL