07-11-11 02:24 PM
36 12
tools
  1. Ittles's Avatar
    I tried to download the app from Dropbox website and now the phone keeps rebooting I can't get it to stop and stay on, I tried a battery pull but it brings up a screen I have never seen before then shuts down and rebots again. The screen has a few words typed on it and one of the words is reboot. What can I do?
    07-09-11 05:03 PM
  2. Ittles's Avatar
    The screen also says: error 244
    07-09-11 05:17 PM
  3. Crude Berry's Avatar
    What app did you try to download?
    07-09-11 05:24 PM
  4. Ittles's Avatar
    I went to the Dropbox web site and tried to down load the BB app.
    07-09-11 05:26 PM
  5. jeffh's Avatar
    I use Dropbox on my 9650. It works well. It sounds like you got a corrupted installation. Unfortunately it sounds like you are going to have to reload your OS to recover. Hopefully you have a recent backup to restore from. Reloading the OS will wipe out all the data on your device.

    Here is a tutorial to help you: http://forums.crackberry.com/tips-ho...ckberry-32322/
    07-09-11 05:37 PM
  6. Ittles's Avatar
    The directions says to go to Loader/jdvm from the app loader, I can't find that jdvm what should I do, I ran the loader wizard but it did not fix the problem, what now?
    07-09-11 06:31 PM
  7. jeffh's Avatar
    I think you are misreading the instructions. The command argument is nojvm
    07-09-11 06:49 PM
  8. Ittles's Avatar
    Your right Jeff, I typed it wrong, I can't find the loader/nojvm. i have a whole bunch of LoaderRes some MailServerMAPP and a few others but nothing that has nojvm.
    07-09-11 06:59 PM
  9. fdokos's Avatar
    Why don't u try a reset to factory through Dos Prompt?


    Sent from my white iPhone 4, using Tapatalk.
    07-09-11 07:07 PM
  10. jeffh's Avatar
    Do you have your BlackBerry OS installed on your pc? That's how the loader program gets installed. If you are running Windows 7, the path may be different than what is shown in the procedure.
    07-09-11 07:09 PM
  11. Ittles's Avatar
    I may not have the os loaded on my computer, I did an ota update. I guess thats the problem, I will try to find it on the net and download it. is that what I need to do?
    07-09-11 07:43 PM
  12. Ittles's Avatar
    So now I can't find the download link on Verizon, It will only let me update and I need to have my phone connected, which dos not work. Can you tell me how to down load to PC?
    07-09-11 09:56 PM
  13. jeffh's Avatar
    You can download the OS from here: Verizon BlackBerry Software Updates
    07-09-11 10:01 PM
  14. Ittles's Avatar
    Thanks Jeff I will give it a try.
    07-09-11 10:17 PM
  15. Ittles's Avatar
    Jeff, this is the same Desktop Software (Desktop manager)that I had been using, still no nojvm file found in App Loader. The link you gave me is to download the Desktop Software not the phone's os6. Am I way off base?
    07-09-11 10:31 PM
  16. jeffh's Avatar
    Select Personal email, select your device from the dropdown box, then down load the device software. You will have to enter your phone number as well.
    07-09-11 11:11 PM
  17. Motorcycle Mama's Avatar
    That link will get you to the DEVICE OS. Just select Personal Email and then select your device model from the drop down.
    07-10-11 07:09 AM
  18. Ittles's Avatar
    I just did that again and in the end I got a screen that says "Desk Top Software Repair or Remove Program" I hit Repair Then it went throught the install process for the Desk Top Software. If it also installed the phones OS where would that be? What would the file name be?
    07-10-11 07:23 AM
  19. jeffh's Avatar
    I can't figure out where you're going wrong, and I know you're not doing it deliberately, but you're not following my and Motorcycle Mama's instructions. Installing Desktop Manager (the Desk Top software) is NOT the same as installing the device OS. They are two separate steps. Did you push the button for Personal Email? Do you see the option for Device OS, standard or multi-language? You want Device OS, not Desktop Software.

    I forgot I had these. They are for an older version, but they show the steps:







    Last edited by JeffH; 07-10-11 at 07:35 AM. Reason: Added pictures
    07-10-11 07:29 AM
  20. Ittles's Avatar
    Yes, I did exactly that. If it downloaded the OS where would I find it? I pulled up the file in my downloads folder and thats where it took me to the "repair or uninstall the Desktop software". I hit the repair. Is there a folder I can check to see if the OS were installed?
    07-10-11 08:00 AM
  21. kbz1960's Avatar
    Using windows? Do a search for it but more than likely it's in your download folder or documents folder.

    Edit: Not sure if it is the newest but you can also download 6.0.0.524 from here Verizon_9650_6.0.0.524 - Downloads - BlackBerry Forums pay attention to where it is saving to when you save it.
    Last edited by kbz1960; 07-10-11 at 08:36 AM.
    07-10-11 08:25 AM
  22. jeffh's Avatar
    E
    Yes, I did exactly that. If it downloaded the OS where would I find it? I pulled up the file in my downloads folder and thats where it took me to the "repair or uninstall the Desktop software". I hit the repair. Is there a folder I can check to see if the OS were installed?
    The file will be where you saved it when you downloaded it. Double-click the file you downloaded to install it on your pc. You are using a pc and Windows?
    07-10-11 08:54 AM
  23. Ittles's Avatar
    Ok, I got it downloaded, found it in the downloads file and double clicked went through the installshield wizard and installed the device software v6.0.0. It successfully installed device software, I hit finished. went to computer/C:/program files (x86)/common files/Research in motion/appLoader. Still don't see that loader/nojvm file, in fact no files were modified in this list.
    07-10-11 09:23 AM
  24. kbz1960's Avatar
    What windows version are you using? XP, Vista, 7? 32bit, 64bit? the file will not be loader/nojvm that is the command to start loader.exe with nojvm the file will be loader.exe.
    07-10-11 09:33 AM
  25. Ittles's Avatar
    I am using windows 7 not sure what bit (sorry). I do have the Handheld Application Loader Wizard, is that it?
    07-10-11 09:40 AM
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