1. nicole84563's Avatar
    I have a bold 9700 that I recently updated to the OS 6 and when trying to update my email accts it had to install a new version (?) of the email app. Anyhow it turned off and when it turned back on it now just shows me a white screen with Blackberry Platform 6.6.0.195 at the top and a list of "applications" underneath. The applications are not linked to anything and the menu button only shows "close". I have no idea what happened but if any one knows how to get this back up and running I would be super grateful!!
    07-01-11 09:18 AM
  2. kbz1960's Avatar
    I've seen that mentioned on here before but searching I'm not coming up with anything useful or a fix for it.
    07-01-11 09:38 AM
  3. andyahs's Avatar
    07-01-11 09:38 AM
  4. kbz1960's Avatar
    Didn't see that one, found some where users said after reloading they got the update back again and the same thing would happen so they reload again and ignored the update but no resolution. Glad there is a fix for it.
    07-01-11 09:43 AM
  5. nicole84563's Avatar
    How can I reload the OS? When I plug it into my computer the desktop manager doesn't recognize the device. It will connect but will not allow me to perform any updates or anything, I tried last night.
    07-01-11 09:44 AM
  6. andyahs's Avatar
    How can I reload the OS? When I plug it into my computer the desktop manager doesn't recognize the device. It will connect but will not allow me to perform any updates or anything, I tried last night.
    Do not use DM. Try with app loader:

    How to Install or Upgrade to a New RIM BlackBerry Operating System (OS) with AppLoader | CrackBerry.com
    nicole84563 likes this.
    07-01-11 10:08 AM
  7. nicole84563's Avatar
    Thank you so much! It definitely fixed the issue.
    07-01-11 11:59 AM
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