1. ShahFarrukh's Avatar
    I have a BlackBerry bold 9780. I don't have bbm service on my phone. I can't use my main browser. I tried to install tcp/ip file for my blackberry 8520 and it worked. But it doesn't work for bb 9780. Can someone help me?
    01-06-14 12:26 PM
  2. jpvj's Avatar
    Perform a network diagnostic on the device.
    KB31560-How to perform a Network Diagnostic Test

    All tests with Yes/No values should say Yes. If not - call your carrier and have them check your BlackBerry provisioning.
    01-06-14 12:29 PM
  3. ShahFarrukh's Avatar
    Thanks for ur answer. But this isn't working and the carriers are not providing any support.
    01-06-14 12:33 PM
  4. Thunderstrom's Avatar
    contact to your network provider and ask them to enable the GPRS services if you don't want to GPRS then check the setting of your network go to Mobile network option and check the data services is on or off turn it ON if its off and then try it..
    01-07-14 05:26 AM
  5. chishidotoji's Avatar
    About the BBM Service: You can download and install it from Apps World
    About the browser: Why don't you try to reinstall OS?

    Sent from my BlackBerry 9780 using Tapatalk
    01-07-14 05:33 AM
  6. Pantene.bb's Avatar
    I think you should reinstall a new "sevice book".

    Sent from my BlackBerry 9780 using Tapatalk
    01-07-14 07:40 AM
  7. ShahFarrukh's Avatar
    the data services are on. And the network providers say that we dont provide bbm service.
    01-07-14 08:15 AM
  8. ShahFarrukh's Avatar
    i tried re installing too.
    01-07-14 08:16 AM
  9. ShahFarrukh's Avatar
    i have installed a service book, but still it isnt working
    01-07-14 08:16 AM
  10. ShahFarrukh's Avatar
    can u help me by sending the service book. i am currently using this one
    01-07-14 08:29 AM
  11. ShahFarrukh's Avatar
    01-07-14 11:33 AM
  12. ShahFarrukh's Avatar
    It's Working People
    jrocke0w0 likes this.
    01-27-14 12:07 PM

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